Mia Freiburg
YORKVILLE,IL
Summary
Accomplished Technical Specialist with a proven track record at Travelers Insurance, showcasing expertise in complex claims evaluation and settlement. Excelled in leveraging problem-solving proficiency and strong verbal skills to enhance team performance and customer satisfaction. Demonstrated leadership by mentoring peers, significantly improving claims handling processes.
Overview
17
17
years of professional experience
Work History
Technical Specialist - Builders Risk
Travelers Insurance
03.2018 - Current
- Investigate and evaluate complex builders risk/installation claims to determine coverage and liability.
- Conduct thorough and timely investigations, including gathering and analyzing relevant information and documentation.
- Communicate with policyholders, agents, and other parties involved in the claims process to gather information and provide updates on the status of claims.
- Negotiate and settle claims in accordance with company policies and procedures.
- Utilize knowledge of insurance contracts and industry standards to determine appropriate coverage and settlement amounts.
- Maintain accurate and detailed claim files, including documentation of all activities and decisions made.
- Collaborate with other departments and teams within the company to ensure efficient and effective claims handling.
- Identify and investigate potential fraudulent claims and take appropriate action.
- Provide excellent customer service to policyholders and agents, addressing any questions or concerns in a timely and professional manner.
- Mentor and provide guidance to less experienced claims adjusters on complex or high-value claims.
- Handle all claims in compliance with state and federal laws and regulations.
Inland Marine Cargo Adjuster
Travelers
03.2014 - 03.2018
- Correspond with and interview insureds, shippers, consignees, and carriers relating to cargo loss incidents.
- Interpret insurance contracts and determine policy coverage as applicable for the loss.
- Identify necessary contracts for analysis and application of legal liability/valuation.
- Display a broad knowledge of Carmack Amendment and other shipping regulatory requirements such as COGSA.
- Determine values of a claim and negotiate settlements within limits of authority.
- Coordinate with clients and legal counsel in handling cases correctly, as needed.
- Identify salvage opportunities and the time requirements involved with perishable cargo.
- Ability to understand and audit tow bills and the wrecker equipment.
- Identify and refer to cargo subrogation partners.
- Identify fraudulent trends and refer to SIG partners for investigation.
Auto Claim Representative
Travelers
11.2007 - 03.2014
- Completed quality claim investigations by interviewing insureds, claimants and other parties to determine the facts of the claim.
- Obtained police reports and other materials needed in determining liability.
- Created and documented claims file to comply with company guidelines and state regulations.
- Determined value of the claim considering depreciation and actual cash value, negotiated and committed to the settlement, and moved claim to closure.
- Recommended subrogation and/or SIU referral.
- Managed pending claims and alerts to meet company quality criteria.
Education
Bachelor of Science - Marketing
Northern Illinois University
Dekalb, IL05-2005
Skills
- Problem-Solving Proficiency
- Strong Verbal Skills
- Strong Analytical Focus
- Collaborative Teamwork
- Clear Written Communication
Timeline
Technical Specialist - Builders Risk
Travelers Insurance
03.2018 - Current
Inland Marine Cargo Adjuster
Travelers
03.2014 - 03.2018
Auto Claim Representative
Travelers
11.2007 - 03.2014
Bachelor of Science - Marketing
Northern Illinois University
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