Mia Furlan
La Grange Park,IL
Summary
Hard-working and trustworthy worker who prepared to contribute service-minded and dedicated attitude to dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level houseperson position. Ready to help the team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces, and customer areas. Experienced team player with a strong service record, good organizational skills, and a productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Cafe Worker
La Grange Country Club
2021.05 - 2023.10
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Increased repeat business by developing a strong rapport with regular customers through excellent service.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Streamlined ordering process with effective communication between kitchen staff and front-of-house team members.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Maintained clean and attractive product displays to entice customer purchases.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and used industrial cleaning products following strict safety procedures.
- Visually inspected area for overlooked aspects.
- Removed trash, debris and other waste materials from premises.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
Cook
Smashburger
2023.05 - 2023.08
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared and served various food items in fast-paced environment.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Identified inefficiencies leading to improved productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and used industrial cleaning products following strict safety procedures.
- Reduced infection rates by meticulously disinfecting high-touch surfaces in communal areas.
- Visually inspected area for overlooked aspects.
- Removed trash, debris and other waste materials from premises.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
Education
Bachelor of Arts - Psychology
Loyola University Chicago
Chicago, IL05.2027
High School Diploma -
Nazareth Academy
La Grange Park, IL05.2023
Skills
- Critical Thinking
- Staff Motivation
- Server Support
- Team Leadership
- Product presentation
- Sanitation Standards
- Flexible Schedule
- Teamwork and Collaboration
- Opening and closing procedures
- Supply Ordering
- Inventory Management
- Kitchen Cleaning
- Restroom Servicing
- Basic Mathematics
- Decision-Making
- Task Prioritization
- Organizational Skills
- Problem-Solving
- Self-Directed
- Professional Appearance
- Interior and exterior cleaning
- Operating Heavy Machinery
- Quality Control
- Health and safety compliance
- Productivity and Time Management
- Maintenance knowledge
- Trash Collection and Removal
- Facility Maintenance
- Customer Service
- Communication and Interpersonal Skills
- Housekeeping
- Cleaning and sanitizing
Timeline
Cook
Smashburger
2023.05 - 2023.08
Cafe Worker
La Grange Country Club
2021.05 - 2023.10
Bachelor of Arts - Psychology
Loyola University Chicago
High School Diploma -
Nazareth Academy
Similar Profiles
Jack RomanoJack Romano
Lagrange Country Club Caddy/Bag Room Attendant at La Grange Country ClubLagrange Country Club Caddy/Bag Room Attendant at La Grange Country Club
Jackson NoldJackson Nold
Golf Caddie at La Grange Country ClubGolf Caddie at La Grange Country Club
Maverick RhodesMaverick Rhodes
Outside Operations Supervisor at La Cumbre Country ClubOutside Operations Supervisor at La Cumbre Country Club