Overview
Work History
Education
Certification
Timeline
Generic

MIA FURTADO

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources Director

XPO
Braintree, MA
04.2022 - Current
  • Lead a team of eight HR managers and generalists, providing strategic support to 29 locations and five maintenance shops in the Northeast region, with a total headcount of 1,800 employees.
  • Oversaw successful launch of XPO's largest facility, ensuring efficient onboarding for 400 employees.
    Led strategic communications and change management efforts to help locations adapt to network modifications.
  • Played a key role in successfully decertifying unionized drivers, fostering a collaborative and productive employee relations environment.
  • Directed strategic leadership development and succession planning program to strengthen management capabilities, prepare high-potential employees for future leadership roles, and build a robust talent pipeline to ensure organizational continuity.
  • Championed employee retention strategies to reduce supervisor turnover by 16% year over year.

Human Resources Manager

XPO
Braintree, USA
03.2021 - 04.2022
  • Directed team of three HR Generalists in executing HR initiatives such as talent development, recruiting and selection, benefits, compensation, training, performance management, and employee relations.
  • Coached and counseled management at 17 locations on policies and procedures, discipline, and interpersonal and teamwork opportunities.
  • Developed positive employee relations strategies in collaboration with labor and relations team.
    Participated in labor campaigns and contract negotiations for unionized driver workforce.

Human Resources Generalist

XPO
Braintree, USA
10.2018 - 03.2021
  • Delivered employee relations guidance to employees and management across six locations, addressing needs with sensitivity and fostering effective resolutions.
  • Investigated employee incidents and complaints, recommending and implementing appropriate remedial actions.
  • Developed turnover action plans with site leaders to reduce voluntary turnover rates.
  • Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.

Human Resources Representative

W.B. Mason Company, Inc.
South Boston, USA
04.2018 - 10.2018
  • Provided support on compensation, benefits, payroll, and employee relations issues to 18 locations throughout the country.
  • Conducted detailed investigations on complex employee relations issues, and recommended solutions that are in alignment with the company's core values.
  • Developed recruitment strategies to manage all full-cycle recruiting.

Human Resources Coordinator

W.B. Mason Company, Inc.
South Boston, USA
04.2016 - 04.2018
  • Supported the recruitment process by preparing job postings, screening candidates, and coordinating onboarding.
  • Managed workers' compensation and control claims to ensure timely return to work, cost control, and OSHA record-keeping compliance.

Education

Bachelor of Science - Organizational Leadership

University of Massachusetts Dartmouth
North Dartmouth, MA
05.2015

Certification

Professional in Human Resources

People Manager Qualification

Timeline

Human Resources Director

XPO
04.2022 - Current

Human Resources Manager

XPO
03.2021 - 04.2022

Human Resources Generalist

XPO
10.2018 - 03.2021

Human Resources Representative

W.B. Mason Company, Inc.
04.2018 - 10.2018

Human Resources Coordinator

W.B. Mason Company, Inc.
04.2016 - 04.2018

Bachelor of Science - Organizational Leadership

University of Massachusetts Dartmouth

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MIA FURTADO