Summary
Overview
Work History
Education
Skills
Timeline
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Mia Galaviz

St. Marys,GA

Summary

Proven track record in enhancing customer experiences at The Ritz-Carlton, Amelia Island, by leveraging strong communication and problem-solving skills. Excelled in high-pressure situations, ensuring efficiency and professionalism. Trained colleagues, improving team collaboration, and consistently exceeded guest service expectations, contributing to a significant improvement in customer satisfaction.

Overview

9
9
years of professional experience

Work History

Administrator

Dreamride
Fort Lauderdale, FL
08.2023 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Valet Coordinator

The Ritz-Carlton, Amelia Island
04.2021 - 07.2023
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Provided punctual, polite valet services to uphold professional standards.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.

Theatre Concessionaire

Georgia Theatre Company
04.2015 - 02.2017
  • Ensured safety compliance by following company protocols and conducting regular inspections of the treating area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Responded to customer complaints to help resolve issues.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained cleanliness of the concession area, adhering to health and safety regulations.

Education

Bachelor of Science - Business

Lee University
Cleveland, TN
05.2021

Skills

  • Customer service and support
  • Customer Communication
  • Efficient work ethic
  • Patience and composure
  • Strong Communication Skills
  • Problem-Solving
  • Team Collaboration
  • Reliability and punctuality
  • Clean Driving Record
  • Professional Appearance
  • Valid Driver's License
  • Flexible Schedule
  • Time Management
  • Quick Decision Making
  • Guest Assistance
  • Stress Tolerance
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication

Timeline

Administrator

Dreamride
08.2023 - 08.2024

Valet Coordinator

The Ritz-Carlton, Amelia Island
04.2021 - 07.2023

Theatre Concessionaire

Georgia Theatre Company
04.2015 - 02.2017

Bachelor of Science - Business

Lee University

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Mia Galaviz