Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Gamil

Lithia,FL

Summary

Dynamic and detail-oriented professional with extensive experience at Starbucks, excelling in beverage preparation and customer service. Recognized for enhancing customer satisfaction through active listening and creative problem-solving. Proven ability to manage time effectively and maintain cleanliness, contributing to a positive team environment and increased repeat business. Fluent in Arabic.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.

Food Service Worker

Andy’s Frozen Custard
07.2023 - 09.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.

Office Assistant

Seattle Engraving Center
08.2022 - 07.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Education

Newsome Highschool
Fishhawk Florida

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Cleanliness
  • Active listener
  • Adaptive and creative
  • Order taking
  • Espresso machine operation
  • Safe food handling

Timeline

Barista

Starbucks
11.2023 - Current

Food Service Worker

Andy’s Frozen Custard
07.2023 - 09.2023

Office Assistant

Seattle Engraving Center
08.2022 - 07.2023

Newsome Highschool

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