Mia Garrelts
Portland,OR
Summary
Proven multitasker and team collaborator, I significantly enhanced customer satisfaction at Mirakutei through efficient handling of high-pressure situations and exceptional service. Leveraging skills in customer service and effective time management, I consistently contributed to positive work environments and customer experiences across various roles. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
5
5
years of professional experience
Work History
HOST /Food Server Assistant
Mirakutei
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Counter Server
Moberi
03.2023 - 05.2024
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Helped customers choose items based on menu options, dietary needs and preferences.
Teaching Partnership
Lewis and Clark College
01.2022 - 05.2022
- Observed classes and took detailed notes of interactions between professors and students
- Provided constructive feedback to professors
- Filled out evaluations and reflections
- Engaged in problem-solving and collaborated with peers in the program
Counter Server
Nimble and Finns
06.2019 - 08.2022
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Education
Bachelor of Arts - English Literature
Lewis & Clark College
Portland, OR05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
HOST /Food Server Assistant
Mirakutei
01.2024 - Current
Counter Server
Moberi
03.2023 - 05.2024
Teaching Partnership
Lewis and Clark College
01.2022 - 05.2022
Counter Server
Nimble and Finns
06.2019 - 08.2022
Bachelor of Arts - English Literature
Lewis & Clark College