Mia Gascott
Atlanta,GA
Summary
Customer service specialist with 6+ years working in communications and customer service providing technical support, sales and retention.
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
12
12
years of professional experience
Work History
Office Manager
Fenix Health Science
01.2021 - Current
- Current duties includes overseeing staff, implementing procedures and maintaining administrative systems.
- Arranged corporate and office conferences for company employees and guests.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained CRM database with customer updates and report generation.
- Coordinated research presentation details, assisting with speech writing and supporting leadership wherever necessary.
- Prepared meeting rooms and materials and recorded important information
Digital Marketing Manager
Pr. business
03.2018 - 01.2021
- Monitored and evaluated website analytics to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets.
- Maintained energy and enthusiasm in fast-paced environment.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Managed over 100 calls per day
Customer Service Supervisor
Defender Care Technical Support
10.2015 - 04.2018
- Coached employees through day-to-day work and complex problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
Sales Agent
Inbound Call Experts
12.2013 - 09.2015
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Managed largest region for organization from initial contact through to closing and servicing.
- Offered each customer top-notch, personal service to boost sales and customer
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Introduced initiatives to establish programs providing long-term residual income.
Barista, STARBUCKS COFFEE
01.2011 - 12.2013
- Starbucks trained me for multiple positions
- While being a Barista I made and served 20+ café beverages per day with speed, quality and consistency
- Prepared coffee, straightened up chairs and tables, opened registers and carried out other opening duties
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations
- Every day I prioritized drink requests while managing interruptions and Memorized ingredients and recipes for over 20+ specialty drinks
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL08.2013
Skills
- Staff Training
- Sales Strategies
- Customer Service
- CRM Software
- Data Communications
- Managing Operations and Efficiency
- Team Management
- Sales Quota Management
- Team Recruiting and Onboarding
- Project Management
- Scheduling and Coordinating
- Office Management
Timeline
Office Manager
Fenix Health Science
01.2021 - Current
Digital Marketing Manager
Pr. business
03.2018 - 01.2021
Customer Service Supervisor
Defender Care Technical Support
10.2015 - 04.2018
Sales Agent
Inbound Call Experts
12.2013 - 09.2015
Barista, STARBUCKS COFFEE
01.2011 - 12.2013
High School Diploma -
Boynton Beach Community High School
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