Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mia Gates

AUSTIN,TX

Summary

I'm a college student with hands-on experience in customer service, where I've learned to solve problems, take quick action, and stay friendly, calm, and confident in any situation. I'm a strong team player and use my communication skills to help keep things productive and on track. I know how important a client-facing role is because it's usually the first and last impression a customer has of a business, which can be the deciding factor in building strong, lasting relationships with the brand.

Overview

2
2
years of professional experience

Work History

Paid Intern

Broocks Law Firm
Austin, TX
05.2023 - 08.2024
  • Coordinated travel arrangements for staff members attending meetings or conferences.
  • Collaborated with team members on projects related to product development or marketing initiatives.
  • Developed presentations using PowerPoint or other software programs.
  • Participated in brainstorming sessions to generate new ideas or solutions for business challenges.
  • Collaborated with supervisors and submitted reports and spreadsheets for review.
  • Attended internal and external partner sessions to gain industry knowledge.
  • Organized filing cabinets, arranged documentation and tracked company inventory.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Implemented strategies to take advantage of new opportunities.

Front Desk-Costumer Support

Motiv Fitness
Austin, TX
05.2022 - 08.2024
  • Maintained a database of customer tickets and responded promptly to inquiries from clients regarding their issues.
  • Managed customer expectations by providing timely updates regarding resolution status of their requests.
  • Monitored customer feedback and identified areas of improvement in the front end services.
  • Analyzed data from customer surveys to identify areas needing improvement in the company's products or services related to the front end.
  • Developed strategies for improving overall efficiency in delivering quality service for our customers' needs concerning our product's web interface.
  • Trained staff members on best practices when dealing with client issues related to the use of our platform's web interface.
  • Provided technical support and troubleshooting assistance to customers related to front end technologies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.

Education

Bachelor of Science - Nursing

Texas Tech University
Lubbock, TX

Skills

  • Customer Support
  • Problem-Solving
  • Attention to Detail
  • Team Collaboration
  • Multitasking and Organization
  • Effective Communicator
  • Flexible Schedule

References

References available upon request.

Timeline

Paid Intern

Broocks Law Firm
05.2023 - 08.2024

Front Desk-Costumer Support

Motiv Fitness
05.2022 - 08.2024

Bachelor of Science - Nursing

Texas Tech University

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Mia Gates