Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Gibson

Yonkers,NY

Summary

Hospitality management professional with over 20 years experience delivering premium guest experiences in one of the biggest sports venues in the country. Proven success in managing suite and VIP services. Deep understanding of New York's sports and entertainment culture, with a passion for delivering championship-level service to fans. Expertise in staff training and inventory management, contributing to strong client relationships and high satisfaction rates.

Overview

16
16
years of professional experience

Work History

Suites Manager

Legends Hospitality LLC
Yankee Stadium, Bronx, NY
01.2013 - 06.2025
  • Managed day-to-day operations of 74 premium suites for the New York Yankees, ensuring top-tier service for VIP clients and guests during games, concerts, and special events.
  • Acted as a primary point of contact for suite guests, ensuring all needs are met before and during events—from catering to service requests.
  • Collaborated with Yankee Ownership, Partnerships, Ticketing, Marketing, and Premium teams, among others to support client events, branding, and suite experiences daily.
  • Supervised, trained, scheduled, and managed a team of over 50 staff members, ensuring consistent, high-end service across all premium areas.
  • Worked closely with chefs, beverage vendors, and other Legends managers to manage food and beverage orders, delivery logistics, and suite-specific needs.
  • Analyzed market trends and competitor activity to inform business strategy, such as adjusting pricing, updating suite menus, and improving the overall guest experience.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Legends Club In-Seat/Bar Manager

Legends Hospitality LLC
Yankee Stadium, Bronx, NY
01.2010 - 12.2013
  • Managed guest experiences in the most premier clubs, eating at Yankee Stadium, overseeing in-seat food and beverage operations.
  • Conducted meetings with a staff of over 60 on event days to discuss hospitality standards, upselling techniques, and guest recovery procedures to improve the overall guest experience.
  • Monitored real-time services issues via handheld devices, escalating service recovery as needed.
  • Supervised all stadium bar operations across multiple concourse and premium areas during games and event days.
  • Monitor and maintain inventory levels; oversee the ordering, receiving, and stocking of alcohol for eight bars.

Assistant Suite Manager

Legends Hospitality LLC
Yankee Stadium, Bronx, NY
12.2009 - 12.2010
  • Supported operations for suite level and press dining room during opening season of Yankee Stadium.
  • Coordinated suite staff assignments, and check suite setups for accurate food and beverage deliveries before each event.
  • Assist the Suites Manager with team training, pre-event, and post-event ordering and reporting.

Education

Bachelor of Arts - History

Stony Brook University
Stony Brook, NY
08-2002

Skills

  • Suite & VIP Hospitality Management
  • Event Logistics & Operations
  • Inventory Management
  • Staff Training & Supervision
  • Client Relationship Management
  • Service Recovery Techniques
  • Upselling & Guest Retention
  • Cross Department Communication

Timeline

Suites Manager

Legends Hospitality LLC
01.2013 - 06.2025

Legends Club In-Seat/Bar Manager

Legends Hospitality LLC
01.2010 - 12.2013

Assistant Suite Manager

Legends Hospitality LLC
12.2009 - 12.2010

Bachelor of Arts - History

Stony Brook University

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