Mia Good
Elk Grove,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/Assistant
Radoslovich Shapiro, PC
03.2022 - 08.2023
- Answer phone calls and direct callers to the correct attorney using a multi-line system
- Take down case information of potential new clients
- File all financial documents in the right place and maintain proper filing processes
- Enter financial data using Quickbooks
- Create and maintain various Excel sheets
- Do housekeeping in the morning and evenings including but not limited to, tempting and loading the dishwasher, starting coffee, and cleaning the conference room
- Make collection calls to clients who are late on their payments.
Administrative Assistant/Receptionist
Harper Medical Group
05.2021 - 03.2022
- Process court documents and send to the appropriate county
- Process incoming mail and sort to the correct clinician
- Schedule Doctor appointments
- Process medication
- Screening and directing phone calls using a multi-line system
- Greeting patients
- Filing and maintaining legal documents
- Transcribing notes from various clinicians
- File Hospital and Court document in their appropriate places
- Retrieve any requested files or documents for clinicians.
Move Consultant
TWO MEN AND A TRUCK
06.2020 - 05.2021
- Answer service calls and direct caller to correct department
- Quote customer for local and long distance move based on information gathered about their home
- Maintain proper notes and files for customer moves
- Have policies, benefits and features memorized to easily communicate to any potential customers
- Help train new move consultant on phone etiquette and how to use the computer system
- Monthly accounting - comparing expected supply revenue v
- Actual supply revenue.
Customer Service Consultant
Gap Inc
08.2018 - 02.2020
- Take service calls and help customer in a friendly professional manner
- Navigate order pages efficiently to help customers with various issues
- Help customers with lost, missing, or simply misrouted packages
- De Escalate frustrated customers in order to relay information clearly without misunderstandings
Sales Associate
Lane Bryant
05.2018 - 09.2018
- Perform various fittings
- Unpack and process shipments
- Help customers find the perfect outfit for any occasion
- Complete check out efficiently
- Answer the phone and help with requests from either a customer or fellow associate from another store
Active Seller
Ikea
12.2017 - 02.2018
- Assist customers in designing their ideal wardrobe or entertainment center
- Greet customers and assist them in finding their way around the store
- Maintain inventory chart through Excel
- Help Merchandising with any restock needs they may have
Sales Associate
Spirit Halloween
09.2017 - 11.2017
- Greet customers upon arrival and departure from the store
- Ensure a quick and pleasant check out experience
- Maintain a positive and friendly demeanor
- Keep front of store area clean and neat
Receptionist/Personal Assistant
Peace Mano, Footsteps To Peace
02.2016 - 12.2016
- Keep Ms. Mano on schedule with various tasks
- Schedule appointments and events
- Design labels and advertisements for products.
Seasonal Petting Zoo Attendant
Bishops Pumpkin Farm
09.2014 - 11.2014
- Open feed stall for early morning shift
- Work cash register during school rush
- Groom and feed animals
Education
HS Diploma -
Camptonville Academy
Marysville, CA05.2015
Skills
- Customer Service
- Call Center
- Personal Assistant Experience
- Operating Systems
- Phone Etiquette
- Clerical experience (4 years)
- QuickBooks
- Multi-line phone systems (3 years)
- Data entry (4 years)
- Schedule management (2 years)
- Accounting (Less than 1 year)
- Front Desk
- Microsoft Excel
- Administrative experience
- Microsoft Word
Timeline
Front Desk Receptionist/Assistant
Radoslovich Shapiro, PC
03.2022 - 08.2023
Administrative Assistant/Receptionist
Harper Medical Group
05.2021 - 03.2022
Move Consultant
TWO MEN AND A TRUCK
06.2020 - 05.2021
Customer Service Consultant
Gap Inc
08.2018 - 02.2020
Sales Associate
Lane Bryant
05.2018 - 09.2018
Active Seller
Ikea
12.2017 - 02.2018
Sales Associate
Spirit Halloween
09.2017 - 11.2017
Receptionist/Personal Assistant
Peace Mano, Footsteps To Peace
02.2016 - 12.2016
Seasonal Petting Zoo Attendant
Bishops Pumpkin Farm
09.2014 - 11.2014
HS Diploma -
Camptonville Academy
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