Mia Graves
Austin,TX
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
4
4
years of professional experience
Work History
Family Nanny
Care.com Inc
07.2023 - 12.2023
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Organized creative projects to promote artistic expression, critical thinking, and problem-solving skills.
- Provided safe and reliable transportation on a consistent basis for each child.
- Taught children everyday skills and language.
- Implemented daily routine to maintain structure and stability
- Assisted with light housekeeping duties as well as running errands.
Animal Caretaker
Wake County Animal Shelter
01.2023 - 06.2023
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
- Coordinated with volunteers for additional support during busy times or special events requiring extra help with animal care duties.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Assisted with development of animal behavior modification plans.
Host
The Capital Grille
12.2021 - 11.2022
- Improved customer satisfaction by kindly greeting and seating guests upon arrival.
- Arranged reservations productively to allow room for walk-in guests and minimize waiting time.
- Kept a clean and comfortable atmosphere for guests by clearing tables every hour as well as managing the entrance of the building
- Attended to customers in peak hours for to-go orders over the phone and in person
- Monitored waiting area for guests walking in to ensure it was comfortable and well kept
- Responsibly collected various forms of payment
- Provided customers politely with an estimate for waiting time while opening and closing seating sections based off the volume of guests
Barista
Black And White Coffee Roasters
01.2021 - 10.2021
- Efficient customer service and high satisfaction by preparing and serving high-quality beverages.
- Kept an organized workspace for optimal productivity and safety
- Allowed for consistent business and customers by providing exceptional service
- Followed and encouraged food and hygiene regulations in order to minimize risk of contamination
- Contributed to practices beneficial to environmental goals such as reduced packaging, using refillable products, composting, and recycling.
- Cheerfully attended to customers throughout hectic and demanding days in order to promote a comfortable environment
- Informed myself on and memorized each item's preparation process along with additional ingredients to satisfy customer needs.
- Committed to memorizing the beverages of regular customers and consistently interacting with each one
Cashier
Panera Bread
01.2020 - 01.2021
- Maintained customer satisfaction by consistently providing efficient and accurate cash transactions.
- Kept a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with questions and provided efficient service, resulting in positive and patient feedback.
- Managed the front in a tidy manner by emptying trash when needed, mopping and sweeping, and disinfecting the storage spaces for food.
- Welcomed customers consistently as they walked through the front entrance of the store.
- Organized and restocked bakery goods every night and morning
- Facilitated clear communication with employees working in the kitchen along with the drive-thru
- Processed exchanges and refunds as needed
- Constructed ideas to ensure a welcoming and refreshing layout at the entrance
Education
Associate of Arts -
North Carolina State University
Raleigh, NCHigh School Diploma -
Wake Forest High School
Wake Forest, NC05.2021
Skills
- Social integration
- Behavior Analysis
- Team Collaboration
- Customer Service
- Detail Oriented
- Multitasking proficiency
- Exceptional communication
- Conflict Mediation
- Adaptive and creative
- Team Leadership
- Staff Training
Timeline
Family Nanny
Care.com Inc
07.2023 - 12.2023
Animal Caretaker
Wake County Animal Shelter
01.2023 - 06.2023
Host
The Capital Grille
12.2021 - 11.2022
Barista
Black And White Coffee Roasters
01.2021 - 10.2021
Cashier
Panera Bread
01.2020 - 01.2021
Associate of Arts -
North Carolina State University
High School Diploma -
Wake Forest High School