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Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Results-driven healthcare operations expert with over 20 years in managed care and community health. Led teams in optimizing patient access and resolving complex insurance and medication issues. Ensured regulatory compliance and enhanced operational performance in high-volume settings. Specialized in quality assurance, customer complaint resolution, and process improvement.

 Dynamic customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while fostering strong client relationships. Expertise in effectively utilizing CRM systems, complemented by exceptional active listening and multitasking skills. Committed to delivering top-notch service and resolving issues efficiently to create positive customer experiences. 

Dynamic professional with extensive experience in healthcare customer service and recruitment at Chen Medical. Proven track record in enhancing customer satisfaction through effective communication and problem resolution. Skilled in provider enrollment and compliance verification, demonstrating strong organizational abilities and teamwork to achieve project goals efficiently.

Highly motivated, discipled Marine Corps Veteran with four years of honorable success in office administration. Accomplished hands-on management with 7 years of experience leading, training, and motivating team members in dynamic and demanding work environments. Highly skilled in managing crisis situations, responding to emergency calls, and providing emotional support. Committed to creating a safe environment where individuals can be heard without judgement or stigma, advocate and support Marines through transitions. Ability to develop and implement strategies that will increase awareness and provide resources to every individual. Expert experience and knowledge in training and briefing executive level leadership, planning and execution of complex and high risk, dynamic mission sets. Professionally trained in the Marine Corps Planning Process, Military Decision-Making Process and Rapid Response Planning Process. Expertly handles complaints, inquires, and service questions to meet needs and correct problem. Well-versed in policies, procedures, and standards. Meets tight deadlines, highly organized, proactive, and punctual with team-orientated mentality.

Mia Gremillion

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Customer Care Representative -Chat/Email/Phone

Unemployment Claims Specialist -Chat/Email Support Representative

Healthcare Customer Service Representative

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Bachelor of Science -

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Customer Care Representative -Chat/Email/Phone

Unemployment Claims Specialist -Chat/Email Support Representative

Healthcare Customer Service Representative

Bachelor of Science -

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