Mia Gremillion
McAllen,TX
Summary
Dynamic customer service professional with a proven track record at Humana, excelling in healthcare regulations and conflict resolution. Recognized for enhancing customer satisfaction through innovative service strategies and effective problem-solving. Adept at building relationships and analyzing feedback to drive improvements, ensuring a personalized experience for every client.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Care Representative -Chat/Email/Phone
Marriott
Remote
2022.08 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Entered data accurately into the company database and maintained records.
- Maintained confidentiality of sensitive information while handling data entries.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Compiled reports based on gathered information.
Unemployment Claims Specialist -Chat/Email Support Representative
State of Ohio
Remote, TX
2021.12 - 2022.08
- Provided quality customer service while interacting with clients.
- Resolved billing issues related to customer accounts when necessary.
- Informed applicants of other agencies providing useful or related assistance.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
Healthcare Customer Service Representative
Humana
Remote
2020.02 - 2021.12
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
Education
Bachelor of Science -
Cleveland State University
Cleveland, OHSkills
- Healthcare regulations
- Customer service
- Sales techniques
- Problem solving
- Conflict resolution
Timeline
Customer Care Representative -Chat/Email/Phone
Marriott
2022.08 - Current
Unemployment Claims Specialist -Chat/Email Support Representative
State of Ohio
2021.12 - 2022.08
Healthcare Customer Service Representative
Humana
2020.02 - 2021.12
Bachelor of Science -
Cleveland State University