Mia Griffin
Redford
Summary
Talented Production Supervisor experienced in Quality and Automotive manufacturing. Focused on quality of materials and finished products, as well as accomplishing challenging business objectives. Adaptable and responsive leader with decisive and detail-oriented mindset. Developed, recommended and implemented measures to improve production methods, equipment performance and product quality in an union environment, with over 30 employees managed and trained directly under me.
Overview
7
7
years of professional experience
Work History
Process Coach Supervisor
Ford Motor Company
04.2024 - Current
- Implemented preventative maintenance programs, resulting in decreased equipment breakdowns and extended machinery life.
- Reduced workplace accidents by enforcing safety protocols and maintaining a clean, organized work environment.
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
- Advised and counseled on performance and behavior through coaching.
Group Leader Supervisor
General Motors
06.2023 - 02.2024
- Established clear priorities and production quality standards.
- Managed and mentored team of 200+ production UAW employees, resulting in o15% increase in overall productivity.
- Improved production operations adherence to ISO Standards, leading to a higher audit rate of 95%
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Understands UAW National and Local Agreements.
- Utilize corrective action when appropriate.
- Reduces waste by identifying and improving value-added task and eliminating non-value-added task.
- Utilize problem solving skills to eliminate quality defects, mitigate throughput constraints, and reduce cost.
- Conduct start up and end of shift meetings.
- Document Level 5 board.
- Conduct and attend TIP board reviews.
- Pay all hourly employees, approve vacation times and balances.
Project Supervisor
Stratosphere Quality
10.2022 - 06.2023
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Mentored and coached over 36 employees and new hires in lean manufacturing and continuous improvement processes.
- Develop work instructions and trained over 30 non-union team leaders and quality inspectors on proper procedures relevant to project
- Provides productions metrics by analyzing performance records data, monitors rework/replacement logs
- Educate use of 5S principles and resources, Manage customer relationships
- Implements and monitors project quality processes
- Conducts interviews, team meetings, and adhere to all safety practices
- Produce and submit reports on general HR activity
- Process payroll and resolves payroll errors via ADP
- Check and audit parts through various manufacture companies, travel to different plants and yards and conduct audits, quality inspections, and rework task
- Work directly with Stellantis business partners to complete task for both in plant, End Of Line, and yard management projects
- Identify conforming and non-conforming parts
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget
- Supervised work of multiple team members, offering constructive feedback regarding work performance
- Partnered with project team members to identify and quickly address problems
- Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA
- Monitored deadlines and milestones to keep team on track with project schedule
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results
- Updated customers and senior leaders on progress and roadblocks
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements
Materials Supervisor
MAGNA SEATING
08.2021 - 10.2022
- Responsible to ensure that all safety and quality start up procedures are followed
- Organize and stock material to meet production requirements
- Trained, mentored and monitored over 25 union employees to boost compliance with performance and quality standards.
- Strengthened structures and achieved business metrics by implementing World Class Manufacturing tools and processes.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Verified shipment details and progress according to schedules to maximize production success.
- Trained new team members on proper and safe use of tools and equipment
- Monitored production levels and implemented measures to increase output
- Supervised team of helpers, laborers and material movers to efficiently complete tasks
- Resolved conflicts between team members and addressed complaints or grievances
- Scheduled shifts and shift changes to accommodate workload and customer needs
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Maintained accurate records of team attendance and documented disciplinary actions
- Evaluated team performance and provided feedback on areas requiring improvement
Customer Service Supervisor
BLUE CROSS BLUE SHEILD OF MI
06.2017 - 06.2021
- With leading team members in customer service area
- Responsible for overall direction, coordination, and evaluation of team members
- Establishes and evaluates metrics for assessing effectiveness and team member progress, implementing suggestions for improvements.
- Provide leadership, orientation, training, coaching and mentoring to departmental staff, and assist with performance evaluations, and disciplinary actions.
- Participates in meetings, and projects addressing issues related to educational initiatives, conflict resolution, and performance measures.
- Occasionally take supervisor, or second level of support for irate callers as point of contact.
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Some College (No Degree) - Liberal Arts And General Studies
HENRY FORD COMMUNITY COLLEGE
Associate of Arts - COMPUTER INFORMATION SYSTEMS
Specs Howard School of Media Arts
06.2021
Skills
- OSHA Safety Guidelines
- Union Laws
- Continuous Improvement Strategies
- MS Word, MS Excel, and Office Expert
- Quality Inspection/Quality Audits
- Coaching and Development
Timeline
Process Coach Supervisor
Ford Motor Company
04.2024 - Current
Group Leader Supervisor
General Motors
06.2023 - 02.2024
Project Supervisor
Stratosphere Quality
10.2022 - 06.2023
Materials Supervisor
MAGNA SEATING
08.2021 - 10.2022
Customer Service Supervisor
BLUE CROSS BLUE SHEILD OF MI
06.2017 - 06.2021
Some College (No Degree) - Liberal Arts And General Studies
HENRY FORD COMMUNITY COLLEGE
Associate of Arts - COMPUTER INFORMATION SYSTEMS
Specs Howard School of Media Arts