Mia Griffin
Redford
Summary
Results-driven Production Supervisor with extensive experience in automotive manufacturing and customer service leadership. Expertise in leading teams within fast-paced production environments while prioritizing safety, quality, and efficiency. Proficient in lean manufacturing principles and continuous improvement strategies that effectively reduce waste and enhance operational performance. Strong background in customer service and call center management, emphasizing communication, team development, and consistent delivery of high-quality service.
Overview
10
10
years of professional experience
Work History
Production Supervisor
Ford Motor Company
04.2024 - 01.2026
- Developed and implemented comprehensive preventative maintenance programs, significantly reducing equipment breakdowns, optimizing production uptime, and extending the operational life of critical machinery.
- Enforced rigorous safety protocols and maintained an organized work environment, leading to a measurable reduction in workplace accidents and fostering a culture of safety and accountability.
- Enhanced employee engagement and morale by creating a positive work culture, recognizing outstanding performance, and proactively addressing concerns to drive team satisfaction and productivity.
- Provided guidance and coaching on performance and behavior, supporting professional growth, improving team efficiency, and ensuring alignment with organizational goals and standards.
- Led the development and execution of lean manufacturing and continuous improvement initiatives, streamlining production processes, increasing efficiency, and ensuring compliance with UAW National and Local Agreements.
Group Leader Supervisor, (Contract)
General Motors
06.2023 - 04.2024
- Established clear production priorities and quality standards, ensuring teams consistently meet operational goals while maintaining compliance with ISO requirements and audit readiness.
- Managed and mentored a team of 200+ UAW production employees, driving a 15% increase in overall productivity through effective coaching, performance feedback, and process accountability.
- Led lean manufacturing and continuous improvement initiatives, reducing waste, streamlining value-added tasks, and enhancing operational efficiency across the production environment.
- Utilized problem-solving and corrective action strategies to eliminate quality defects, mitigate throughput constraints, and reduce operational costs, ensuring high standards of product excellence.
- Oversaw daily operations including shift meetings, TIP board reviews, Level 5 documentation, and payroll management, while maintaining compliance with UAW National and Local Agreements.
Project Supervisor
Stratosphere Quality
10.2022 - 06.2023
- Developed and implemented Continuous Improvement and Lean production training programs, mentoring 36+ employees and new hires to optimize processes, increase efficiency, and foster a culture of operational excellence.
- Created work instructions and trained over 30 non-union team leaders and quality inspectors, ensuring adherence to project procedures, high-quality standards, and consistent performance outcomes.
- Monitored production metrics, analyzed performance data, and managed rework/replacement logs, proactively identifying inefficiencies and implementing solutions to improve productivity and quality.
- Led field projects by defining workforce, equipment, and resource needs, maintaining clear communication with specialists and contractors, and delivering milestones on time and within budget.
- Oversaw safety compliance, quality inspections, and project issue resolution, partnering with business leaders and clients to mitigate risks, maintain high standards, and provide regular progress updates.
Customer Service Supervisor
BLUE CROSS BLUE SHIELD OF MI
06.2017 - 06.2021
- Led team in resolving customer inquiries and complaints efficiently.
- Assisted group members and providers with benefit inquiries and pre authorizations.
- Used various software programs to verify subscriber files while analyzing medical claims for accuracy and completeness.
- Demonstrated knowledge of polices, practices, and procedures related to medical billing, contract coverage, and/or coordination of benefits.
- Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Contact Center Representative
Henry Ford Hospital
06.2016 - 07.2017
- Assisted patients with appointment scheduling and inquiries, ensuring high-quality customer service.
- Managed incoming calls to resolve patient issues, promoting effective communication and satisfaction.
- Collaborated with healthcare teams to streamline patient information processes, improving workflow efficiency.
- Trained new representatives on system navigation and customer interaction protocols, enhancing team performance.
Education
No Degree - Computer Information Systems
HENRY FORD COMMUNITY COLLEGE
Dearborn, MIHigh School Diploma -
David Mackenzie High School
Detroit, MI06-2001
Skills
- Coaching
- Leadership
- Adaptability
- Communication
- Problem Solving
- HR Systems (ADP)
- Quality Assurance
- Safety Compliance
- Continuous Improvement
- Microsoft Office Proficiency
Timeline
Production Supervisor
Ford Motor Company
04.2024 - 01.2026
Group Leader Supervisor, (Contract)
General Motors
06.2023 - 04.2024
Project Supervisor
Stratosphere Quality
10.2022 - 06.2023
Customer Service Supervisor
BLUE CROSS BLUE SHIELD OF MI
06.2017 - 06.2021
Contact Center Representative
Henry Ford Hospital
06.2016 - 07.2017
No Degree - Computer Information Systems
HENRY FORD COMMUNITY COLLEGE
High School Diploma -
David Mackenzie High School