Summary
Overview
Work History
Education
Skills
Timeline
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Mia Haggard

Winter Garden,FL

Summary

Dynamic professional with a proven track record at Walt Disney World Resort, excelling in guest assistance and safety awareness. Recognized for exceptional communication and problem-solving skills, enhancing guest experiences and driving participation in events. Committed to teamwork and maintaining high standards of service, ensuring memorable visits for all guests.

Overview

5
5
years of professional experience

Work History

Attractions Host

Walt Disney World Resort
03.2025 - Current
  • Promoted special events or offers, increasing awareness among guests and driving participation rates.
  • Demonstrated excellent communication skills while interacting with diverse groups of guests from various backgrounds.
  • Provided exceptional guest service, handling guest inquiries and resolving issues in a timely manner.
  • Contributed to a safe environment for guests by enforcing safety protocols and addressing potential hazards.
  • Utilized problem-solving abilities to address guest concerns or operational challenges quickly and efficiently.
  • Supported team members by collaboratively working together to achieve operational goals and create memorable experiences for guests.
  • Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests.
  • Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines.
  • Managed crowd control effectively, maintaining order during peak times and ensuring guest satisfaction.

Assistant Victim Witness Coordinator

State of Tennessee 24th Judicial District Attorney
12.2022 - 03.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Provided tailored support services based on individual needs, ensuring a personalized approach for each client.
  • Secured restitution for crime victims by diligently monitoring cases through the judicial process.
  • Fostered trust with clients by maintaining confidentiality of sensitive information at all times.
  • Assisted in developing training materials to educate staff on best practices in supporting victims and witnesses throughout the legal process.
  • Streamlined communication between victims, witnesses, and legal professionals by establishing strong relationships.
  • Enhanced victim and witness support by efficiently coordinating services and resources.
  • Facilitated access to counseling services for affected individuals, promoting emotional well-being during difficult times.
  • Implemented proactive measures to prevent secondary victimization during interactions with law enforcement or court personnel.
  • Collaborated with law enforcement agencies to ensure seamless coordination during investigations and court proceedings.
  • Supported successful prosecutions with thorough case preparation and timely information sharing.
  • Maintained up-to-date knowledge of relevant laws, policies, and procedures related to victim/witness services, ensuring compliance and accurate information dissemination.
  • Improved victim satisfaction by promptly addressing concerns and providing clear explanations of the legal process.
  • Developed comprehensive case files, maintaining accurate records for efficient case management.
  • Reduced stress for victims and witnesses through empathetic listening and providing appropriate assistance.
  • Coordinated transportation arrangements for witnesses as needed, ensuring punctual attendance at court hearings.
  • Increased witness availability for trials by effectively managing schedules and logistical arrangements.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.

Seater / Assignor / General Teller / Trainer

Walt Disney World Resort
01.2022 - 06.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Exceeded performance expectations consistently by completing transactions accurately and within established timeframes.
  • Provided top-notch customer service through attentive listening and prompt problem resolution.
  • Managed multiple priorities effectively during peak business hours while remaining courteous and professional at all times.
  • Supported success through diligent cash handling, balancing drawers, and conducting audits as needed.
  • Assisted in daily cash management activities for maintaining accurate vault balances.
  • Ensured excellent attention to detail when processing complex transactions avoiding errors and delays.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.

Server / Food Runner / Cashier / Trainer

LaPotosina Mexican Restaurant
01.2020 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Early Elementary Education

Jackson State Community College
Jackson, TN
12-2026

Skills

  • Guest greeting
  • Safety awareness
  • Guest assistance
  • Emergency evacuation procedures
  • Exceptional communication
  • Sales proficiency
  • Customer service expertise
  • Technical aptitude
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Attractions Host

Walt Disney World Resort
03.2025 - Current

Assistant Victim Witness Coordinator

State of Tennessee 24th Judicial District Attorney
12.2022 - 03.2025

Seater / Assignor / General Teller / Trainer

Walt Disney World Resort
01.2022 - 06.2022

Server / Food Runner / Cashier / Trainer

LaPotosina Mexican Restaurant
01.2020 - 01.2022

Early Elementary Education

Jackson State Community College

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Mia Haggard