Serving as the first point of contact for students, staff, and visitors
This involves answering questions, transferring calls, and responding to emails or inquiries
Welcoming students, parents, and other visitors to the office, helping them with inquiries, and directing them to appropriate personnel or resources
Providing information to students about various services or procedures within the Dean of Students' office, such as academic advising, student conduct policies, or support services
Organizing and maintaining records, student files, and confidential documents, both electronically and in physical format
Listening to students' concerns or complaints related to academic or personal matters and recording these issues for follow-up by the appropriate staff members or the Dean
Handle sensitive information regarding students' conduct or academic matters, maintaining confidentiality is essential
Beauty Advisor
Sephora
05.2024 - 01.2025
Demonstrated excellent communication skills to build relationships with clients
Provided exceptional customer service and assisted customers with product selection
Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions
Took inventory or examined merchandise to identify items needing reordering or replenishment
Stocked shelves, cleaned floors and organized sales areas
Residence Life Desk Assistant
Montclair State University
05.2023 - 08.2023
Interacting with residents, staff, and visitors, so being able to speak clearly, politely, and effectively is crucial
Send emails, update bulletin boards, or maintain written logs, so solid writing skills are helpful
First point of contact for residents with questions or issues, so a friendly, helpful attitude is key
If residents encounter issues (e.g., lockouts, maintenance problems), you'll need to be able to handle those situations calmly and know when to escalate them to the right staff
Ensuring that all logs, maintenance requests, and incident reports are updated and filed correctly
Residence halls operate 24/7, so being dependable and showing up for your shifts is critical
Often, desk assistants work night, weekend, or holiday shifts
Adhering to residence life policies, procedures, and safety protocols is essential to maintaining the security and integrity of the living space
Fulfillment Team Member
Target
03.2021 - 12.2022
On your feet for extended periods of time, and sometimes lift heavy boxes
Move quickly and efficiently, especially during peak times, so a reasonable level of physical stamina is essential
Follow specific instructions to ensure that items are picked and packed correctly
This requires strong attention to detail, especially when handling large orders or fast paced shifts
Collaborate well with colleagues and communicate effectively to meet goals and targets
Meet daily or hourly goals, so working efficiently and managing time effectively is important
Restaurant Hostess
O'Connors
08.2020 - 12.2020
Ability to interact with guests in a friendly and professional manner
Handling any guest complaints or issues calmly and efficiently
Maintaining a welcoming, upbeat demeanor, even during busy or stressful times
Ensuring guests are seated properly, orders are recorded correctly, and special requests are noted