Microsoft Word
Mia Harlacker
Medical Secretary
Towson,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of surgical scheduling and training in critical thinking and problem solving to improve patient care. Motivated to learn, grow and excel in healthcare. Prepared to work in a fast-paced environment while utilizing good communication skills and time-management. Excellent reputation for creating interpersonal connections with faculty and patients to create a safe space for everyone.
Overview
3
3
years of professional experience
Work History
Medical Secretary
GBMC Gastroenterology
Baltimore, MD
05.2022 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated customer service, patient scheduling and billing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
Patient Services Assistant
GBMC Gastroenterology
Towson, MD
10.2021 - 05.2022
- Printed department and physician schedules.
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Checked registrations and pay codes for next day's appointments.
- Triaged telephone calls to effectively manage time and resources.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used EPIC to schedule appointments.
- Supported office operations by expertly handling administrative needs.
- Prepared paperwork for quick access
- Answered an average of 70 calls per day with moderate call volume
- Provided instruction for in-office procedures
- Created new patient charts in EPIC with efficiency
- Trained new hires with on-the-job training and thorough explanation of workflows
Front Desk Associate
Crunch Fitness
York, PA
06.2020 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries.
- Used internal software to process check-ins, check-outs, billing issues, and new member profile.
- Maintained cleanliness and organization of the entire facility.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Counting Money at the end of every day.
- Facilitated new member sign-up complete with a guided tour of the facility and it's amenities.
- Made follow-up phone calls to new members to report their experience so far.
- Reporting incidents with members
- Escorting problematic members out of the facility.
Kids Club Associate
Crunch Fitness
York, PA
06.2020 - 06.2021
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Paged or called parents to assist with discipline issues and personal needs.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Organized and stored toys and art materials to restore order in activity areas.
- Involved children constructively in play activities to assist emotional, physical and intellectual development.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Created new and fun activities to drive enthusiasm for children.
- Maintained control of building entry and exit points to guarantee child safety.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Worked attentively with children with autism to help them understand certain processes and how to effectively communicate their needs to provide a safe space for them.
- Organized group activities for children to learn, play, and engage in physical exercise.
- Trained new employees on the computer system used for check-in and check-out.
- Cleaned and organized entire facility between shifts and at closing.
Seasonal Worker
Kohls Department Store
York, PA
09.2019 - 01.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Worked with loss prevention in monitoring shopper behavior.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
High School Diploma -
Central York High School
York, PA 08.2016 - 06.2021
Skills
Telephonic Customer Support
Accomplishments
- Achieved lower cancellation rates by collaborating with our authorization specialist in completing prior authorizations for surgical procedures with accuracy and efficiency.
Software
Google Docs
Google Sheets
Excel Spreadsheets
Interests
Writing
Reading
Photography
Creative Projects
Microsoft Word
I have used Microsoft Word for 5 years to create fliers, informational brochures, reports, and note-taking. As well as creating spreadsheets to track patient related data for management to use in weekly meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Medical Secretary
GBMC Gastroenterology
05.2022 - Current
Patient Services Assistant
GBMC Gastroenterology
10.2021 - 05.2022
Front Desk Associate
Crunch Fitness
06.2020 - 06.2021
Kids Club Associate
Crunch Fitness
06.2020 - 06.2021
Seasonal Worker
Kohls Department Store
09.2019 - 01.2020
High School Diploma -
Central York High School
08.2016 - 06.2021