MIA HARLACKER
Towson,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in healthcare and wellness. Prepared to work in a fast-paced environment while utilizing good communication skills and time-management. Excellent reputation for creating interpersonal connections with faculty and clients to create a safe space for everyone.
Overview
4
4
years of professional experience
Work History
Wellness Partner
Ojas Massage And Skincare
10540 York Rd, Cockeysville, MD, 21030
01.2023 - Current
- Collaborated with colleagues and support staff to maximize team efficiency.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
MEDICAL SECRETARY
GBMC GASTROENTEROLOGY
05.2022 - 01.2023
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Supported office staff and operational requirements with administrative tasks
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Coordinated customer service, patient scheduling and billing
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Received and routed laboratory results to correct clinical staff members
PATIENT SERVICES ASSISTANT
GBMC Gastroenterology
10.2021 - 05.2022
- Printed department and physician schedules
- Greeted incoming patients, managed sign-ins and directed each to correct locations
- Checked registrations and pay codes for next day's appointments
- Triaged telephone calls to effectively manage time and resources
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Reviewed and corrected claim errors to facilitate smooth processing
- Used EPIC to schedule appointments
- Supported office operations by expertly handling administrative needs
- Prepared paperwork for quick access
- Answered an average of 70 calls per day with moderate call volume
- Provided instruction for in-office procedures
- Created new patient charts in EPIC with efficiency
- Trained new hires with on-the-job training and thorough explanation of workflows
ASSOCIATE
KIDS CLUB, CRUNCH FITNESS
06.2020 - 06.2021
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Organized and stored toys and art materials.
- Involved children constructively in play activities to assist emotional, physical and intellectual development
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces
- Created new and fun activities to drive enthusiasm for children
- Maintained control of building entry and exit points to guarantee child safety
- Enforced rules and managed behavior through developmentally appropriate discipline
- Worked attentively with children with mental disabilities to help them understand certain processes and how to effectively communicate their needs to provide a safe space for them
- Trained new employees on the computer system used for check-in and check-out.
FRONT DESK WORKER
CRUNCH FITNESS
06.2020 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries
- Used internal software to process check-ins, check-outs, billing issues, and new member profile
- Maintained cleanliness and organization of the entire facility
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Counting Money at the end of every day
- Facilitated new member sign-up complete with a guided tour of the facility and it's amenities
- Made follow-up phone calls to new members to report their experience so far
- Reporting incidents with members
- Escorting problematic members out of the facility
- Monitoring behavior of members to create a safe environment.
SEASONAL ASSOCIATE
KOHLS DEPT STORE
09.2019 - 01.2020
- Greeted customers, helped locate merchandise and suggested suitable options
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Used POS system to process sales, returns, online orders and gift card activations
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Worked closely with shift manager to solve problems and handle customer concerns
- Increased sales and customer satisfaction through personalized servicing
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Logged reports, expenses, receipts, and sales in company database
- Worked with loss prevention in monitoring shopper behavior
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
HIGH SCHOOL DIPLOMA -
CENTRAL YORK HIGH SCHOOL
Skills
- Insurance Verification
- Medical terminology
- Analytical and Critical Thinking
- Flexible and Adaptable
- EPIC Software
- Mindbody Software
- Microsoft Word
- Google Drive
- Excel Spreadsheets
- Call Triaging
- Customer Service
- Scheduling and Billing
Accomplishments
- Achieved lower cancellation rates by collaborating with our authorization specialist in completing priorauthorizations for surgical procedures with accuracy and efficiency
- I have utilized Microsoft Word and Excel Spreadsheets to create fliers, informational brochures, reportsand spreadsheets to track patient related data for management to use in weekly meetings
Timeline
Wellness Partner
Ojas Massage And Skincare
01.2023 - Current
MEDICAL SECRETARY
GBMC GASTROENTEROLOGY
05.2022 - 01.2023
PATIENT SERVICES ASSISTANT
GBMC Gastroenterology
10.2021 - 05.2022
ASSOCIATE
KIDS CLUB, CRUNCH FITNESS
06.2020 - 06.2021
FRONT DESK WORKER
CRUNCH FITNESS
06.2020 - 06.2021
SEASONAL ASSOCIATE
KOHLS DEPT STORE
09.2019 - 01.2020
HIGH SCHOOL DIPLOMA -
CENTRAL YORK HIGH SCHOOL
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