MIA HAYNES
Beaumont,USA
Summary
Dependable Customer Support Representative experienced in resolving customer issues swiftly and accurately. Demonstrated expertise in customer service software, conflict resolution, and troubleshooting techniques while maintaining high efficiency and minimal errors. Committed to enhancing customer satisfaction and optimizing support operations through strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Concrete Mixer Driver
Texas Materials
Beaumont
01.2025 - Current
- Operated concrete mixer to deliver precise material mixes for construction projects.
- Ensured compliance with safety regulations during transportation and delivery processes.
- Conducted routine inspections and maintenance on mixing equipment, ensuring reliable performance for project demands.
- Collaborated with site supervisors to coordinate timely concrete deliveries, supporting project deadlines and workflow.
- Developed best practices for route planning, streamlining delivery processes to enhance service quality.
- Demonstrated professionalism through exceptional driving skills, maintaining a clean driving record throughout employment tenure.
- Utilized GPS technology to ensure timely deliveries by following planned routes.
- Monitored concrete consistency during transport and adjusted water levels to prevent material loss.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
Transit Bus Operator
Metropolitan Transportation Authority
Houston, TX
07.2023 - 12.2024
- Operated transit buses efficiently across designated routes, ensuring adherence to schedules and passenger safety.
- Conducted pre-trip inspections to verify vehicle readiness and compliance with safety standards.
- Managed fare collection processes, ensuring accurate change and financial accountability for seamless passenger transactions.
- Communicated effectively with dispatch regarding route changes, delays, and emergency situations.
- Assisted passengers with disabilities in boarding and alighting from the bus, enhancing accessibility and fostering an inclusive environment.
- Maintained clean, functional vehicle through thorough pre-shift checks, ensuring operational readiness for safe transit.
School Bus Driver
Goose Creek CISD
Baytown, Texas
01.2021 - 06.2023
- Operated school bus safely along designated routes for student transportation.
- Conducted pre-trip and post-trip inspections to ensure bus safety and compliance.
- Assisted students boarding and exiting the bus, ensuring their safety at all times.
- Managed student behavior on the bus to promote a safe riding environment.
- Supervised student behavior on the bus to ensure compliance with safety protocols. on the bus to promote a safe riding environment.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Communicated effectively with students, parents, and school staff regarding transportation issues.
Education
West Brook
Beaumont, TXSkills
- Commercial Driver's License
- Concrete delivery
- Vehicle inspection
- Safety compliance record
- Route planning
- Defensive driving techniques
- Time management
- Punctual and dependable
- Customer service
- Punctuality
Timeline
Concrete Mixer Driver
Texas Materials
01.2025 - Current
Transit Bus Operator
Metropolitan Transportation Authority
07.2023 - 12.2024
School Bus Driver
Goose Creek CISD
01.2021 - 06.2023
West Brook