Mia Henry
Orange,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
The Original Pancake House
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
El Modena High School
Orange, CA06.2025
Skills
- Dining Crew Workflow Optimization
- Customer Loyalty
- Train Staff
- Safe Food Handling
- Greeting and Escorting Guests
- Interactive Communication Skills
Sports & School
- Lacrosse Captain
- Flag Football Captain '
- National Honor Society Member (Community Service)
Timeline
Hostess
The Original Pancake House
05.2023 - Current
High School Diploma -
El Modena High School