Mia Hermida
Miami Gardens
Summary
Dynamic and detail-oriented professional with a proven track record at The Art of Learning PLC, excelling in customer service and administrative support. Skilled in managing multiple tasks while ensuring confidentiality and compliance. Recognized for enhancing client onboarding processes and maintaining a welcoming environment, leveraging strong communication and organizational skills.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
The Art of Learning PLC
08.2022 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Ensured compliance with health, safety, and licensing regulations.
Education
Associates in Science
Miami Dade College
Miami, FL06-2026
Skills
- Customer Service & Communication
- Administrative Support
- Childcare Licensing & Safety Procedures
- Scheduling & Calendar Management
- Data Entry & Filing
- Multitasking in Busy Environments
- Microsoft Office / Google Workspace
- Confidentiality & Professionalism
- Time management
- Organization skills
Certification
- Registered Medical Assistant Certification
- CPR & First Aid Certified (2022)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
The Art of Learning PLC
08.2022 - Current
Associates in Science
Miami Dade College
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