Mia Hicken
North Salt Lake,UT
Summary
Experienced specialist in overseeing performance and team dynamics in Utah's medical cannabis landscape. Established history of maintaining operational precision and boosting team productivity. Esteemed for strong commitment to excellence and reliable performance recognized by supervisors and team members.
Overview
11
11
years of professional experience
Work History
Team Lead/ Head Trainer
Dragonfly Wellness
Salt Lake City, Utah
05.2022 - Current
- Developing, implementing, and evaluating training programs for employees.
- Utilizing various technologies and programs, such as MJ Freeway, to process and analyze financial discrepancies.
- Proficiently navigating the state's Electronic Verification System (EVS) to efficiently assist patients during the verification and purchasing processes.
- Monitoring and assessing the performance of associates to make improvements, or take corrective action.
- Interpreting, clarifying, and implementing policies and procedures to maintain compliance standards with the Utah Medical Cannabis Program.
- Identifying and understanding team and company needs.
- Motivating, developing, and directing staff as they work to maintain a productive and positive environment.
- Documenting and tracking employee progress and performance.
- Exercising knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and designing forms.
- Evaluating operations, processes, and practices for quality and effectiveness.
- Daily use of organizational skills and computer literacy
- Providing education on products and procedures for patients and team members.
- Developing and exercising exceptional customer service and interpersonal skills while maintaining accuracy and efficiency
- Providing product and program knowledge clearly and respectfully to enhance the patient experience.
- Resolving escalated complaints or queries promptly and efficiently.
Artist Manager
Drusky
Salt Lake City, Utah
01.2019 - Current
- Negotiated contracts with venues and promoters for performances.
- Developed marketing strategies to enhance visibility and engagement.
- Organized logistics for travel, accommodations, and equipment needs.
- Served as the primary contact for contracts, emerging opportunities, licensing, and legal matters.
- Coordinated schedules for practices and performances among band members.
- Built effective relationships with industry professionals through networking events.
Licensed Dog Groomer
Coomb's Kennels
Heber City, UT
02.2020 - 02.2023
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Maintained cleanliness and organization in the grooming area and equipment after each session.
- Groomed dogs using clippers, scissors, and other grooming tools.
- Communicated with pet owners about grooming needs and care instructions.
- Handled various dog breeds, adapting techniques to meet individual needs.
- Ensured safety of animals at all times by following established safety protocols.
- Exercised efficient time management skills while maintaining attention to detail.
- Booking client appointments and creating regular schedules
Kennel Technician
Coomb's Kennels
Heber City, UT
07.2014 - 02.2020
- Maintained cleanliness of kennel facilities and equipment for sanitary conditions.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Maintained records of animal feedings, treatments and other updates.
- Responded to emergency situations in a timely manner while following safety protocols.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Supervised daily activities of dogs in a safe, engaging environment.
- Trained new staff on proper care techniques and safety protocols for pets.
- Maintained professional working relationships with co-workers by communicating effectively.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Participated in team meetings to discuss strategies for providing quality services to clients.
Food Service Worker
Bam Bam's BBQ
Orem, Utah
08.2018 - 02.2019
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with team members to ensure smooth service flow.
- Handled cash and debit transactions while accurately processing customer payments.
- Performed variety of duties related to food service.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
High School Diploma -
Wasatch High School
Heber City, UT05-2018
Certified Pet Groomer -
Animal Behavior College
01-2020
Skills
- Compliance management
- Interpersonal skills
- Computer literacy
- Effective communication
- Supervision and leadership
- Team collaboration
- Conflict resolution
- Critical thinking and problem-solving
- Training program development
- Time management
- Attention to detail
- Customer relations
Accomplishments
- Voted Salt Lake City Weekly's "Best of Utah - Cannabis Budtender" 2024 Winner/ 2025 Nominee
- Featured in LEAF magazine
- Performed at Kilby Block Party
References
References available upon request.
Timeline
Team Lead/ Head Trainer
Dragonfly Wellness
05.2022 - Current
Licensed Dog Groomer
Coomb's Kennels
02.2020 - 02.2023
Artist Manager
Drusky
01.2019 - Current
Food Service Worker
Bam Bam's BBQ
08.2018 - 02.2019
Kennel Technician
Coomb's Kennels
07.2014 - 02.2020
High School Diploma -
Wasatch High School
Certified Pet Groomer -
Animal Behavior College
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