Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Mia Hizer

Mia Hizer

Issaquah,WA

Summary

Dynamic professional with a proven track record, excelling in customer service and communication. Skilled in conflict resolution and multitasking, demonstrated through exceptional service delivery and maintaining customer satisfaction. Expertise in cash handling and POS systems, alongside teamwork, showcases a results-driven approach to achieving and exceeding goals.

Overview

2
2
years of professional experience

Work History

Breakfast Server

Hilton Garden Inn Hotel
Issaquah, WA
05.2024 - 08.2024
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
  • Provided exceptional service to high volume of daily customers.
  • Created aesthetically pleasing breakfast buffet arrangements for hotel guests.

Birthday Party Host

Arena Sports
Issaquah, WA
06.2023 - 05.2024
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Managed inventory of party supplies and equipment, restocking as necessary.
  • Addressed and resolved guest concerns promptly to ensure satisfaction.
  • Set up decorations, balloons, and other materials for the celebration.
  • Responded to questions, complaints and conflicts quickly and thoroughly.
  • Provided exceptional customer service, building positive relationships with clients and guests.
  • Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.

Host

Ram Restaurant + Brewery
Issaquah, WA
06.2022 - 11.2022
  • Helped service staff handle demand by distributing food and beverages.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Assisted staff by serving food and beverages or bussing tables.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Provided customers with accurate wait times and monitored waiting list.

Education

High School Diploma -

Eastside Catholic High School
Sammamish, WA
06-2024

Some College (No Degree) - Eller College of Business Management

University of Arizona
Tucson, AZ

Skills

  • Customer Service
  • Communication
  • Multitasking
  • Attention to detail
  • Teamwork and Collaboration
  • Cash Handling and POS Systems
  • Conflict Resolution

Accomplishments

  • Played 4 Years Varsity Basketball
  • Peer Tutor for Options Program through high school

Timeline

Breakfast Server

Hilton Garden Inn Hotel
05.2024 - 08.2024

Birthday Party Host

Arena Sports
06.2023 - 05.2024

Host

Ram Restaurant + Brewery
06.2022 - 11.2022

High School Diploma -

Eastside Catholic High School

Some College (No Degree) - Eller College of Business Management

University of Arizona

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Mia Hizer