Mia Hodge
Fort Worth,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Buc-ee's
01.2022 - 01.2024
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed and maintained positive relationships with customers to enhance service.
Medical Receptionist
The Vine Medical Center
06.2021 - 01.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Lead Medical Receptionist
CSL Plasma Center
03.2017 - 01.2020
- Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
- Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
- Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
- Participated in ongoing professional development opportunities relevant to the role of Lead Medical Receptionist.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
Cashier
Travel Traders LLC
11.2015 - 04.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Cashier
Tommy Hilfiger Store
11.2014 - 11.2015
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
Bachelor of Science - Business Administration And Management
Sothern New Hampshire University
Sothern New Hampshire06.2027
Medical Assisting
Fortis College
Grand Prairie, TX05.2015
High School Diploma -
Sam Houston High School
Arlington, TX06.2014
Skills
- Customer Feedback Analysis
- Cross-Functional Teamwork
- Cash Handling Experience
- Telephone Etiquette
- Attention to Detail
- Scheduling Appointments
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Customer Service
- Administrative Support
Timeline
Food Service Worker
Buc-ee's
01.2022 - 01.2024
Medical Receptionist
The Vine Medical Center
06.2021 - 01.2022
Lead Medical Receptionist
CSL Plasma Center
03.2017 - 01.2020
Cashier
Travel Traders LLC
11.2015 - 04.2017
Customer Service Cashier
Tommy Hilfiger Store
11.2014 - 11.2015
Bachelor of Science - Business Administration And Management
Sothern New Hampshire University
Medical Assisting
Fortis College
High School Diploma -
Sam Houston High School
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