Mia Holloman
Pflugerville,TX
Summary
Experienced program management professional with a demonstrated history of successfully leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation to ensure efficient and effective project execution. Recognized for adaptability, problem-solving skills, and fostering collaboration among team members to achieve desired outcomes. Proficient in optimizing processes and aligning initiatives with organizational objectives to maximize productivity and deliver exceptional results.
Overview
22
22
years of professional experience
Work History
Job Site Lead
Ascension Technology
11.2023 - Current
- Fostered a positive work environment by addressing employee concerns promptly and effectively.
- Developed detailed scopes of work for each trade involved in the project, clearly outlining expectations for performance, deadlines, deliverables, and quality standards.
- Successfully managed multiple projects simultaneously, ensuring timely completion within budget constraints.
- Ensured compliance with all relevant building codes, permit requirements, environmental regulations during the course of each project''s duration.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Program Management Specialist
Outreach Health Services
06.2011 - 11.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Anticipated, identified and resolved program issues through solicitation of timely feedback and use of conflict resolution techniques.
- Mentored junior team members in effective program management techniques, fostering professional growth across the organization.
- Developed strong relationships with cross-functional teams to ensure seamless collaboration in achieving project goals.
- Improved overall program efficiency through the development of comprehensive project plans, timelines, and milestones.
- Elevated team performance by fostering a collaborative work environment that encouraged open communication, knowledge sharing, and continuous learning.
Administrative Assistant
Bagley Enterprise Incorporate
03.2005 - 05.2011
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Achieved cost savings with meticulous budget management, reducing unnecessary expenses for the department.
Customer Service Representative Team Lead
Gila Cooperation
03.2003 - 03.2005
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
Education
Dental Essentials School of Dental Assisting
Austin, TexasHigh School Diploma -
Lanier High
Austin, TXBBA - Business Management
Huston Tillotson
Austin, Texas10-2025
High School Diploma -
Lanier High School
Austin, TX06-2001
Skills
- Microsoft Office Suite
- Effective communication
- SLACK
- Google Workspace
- Site coordination
- Meeting facilitation
- Teamwork
- Problem-solving abilities
Timeline
Job Site Lead
Ascension Technology
11.2023 - Current
Program Management Specialist
Outreach Health Services
06.2011 - 11.2023
Administrative Assistant
Bagley Enterprise Incorporate
03.2005 - 05.2011
Customer Service Representative Team Lead
Gila Cooperation
03.2003 - 03.2005
Dental Essentials School of Dental Assisting
High School Diploma -
Lanier High
BBA - Business Management
Huston Tillotson
High School Diploma -
Lanier High School
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