Mia Holmes
Albion,IL
Summary
Results-driven business professional with proven track record in delivering exceptional service and fostering strong client relationships. Skilled in team collaboration, problem-solving, and adapting to changing needs. Expertise in client management, process optimization, and effective communication. Known for reliability and consistent focus on achieving measurable outcomes.
Overview
12
12
years of professional experience
Work History
Business Service Representative
Carle Richland Memorial Hospital
04.2023 - Current
- Developed strong client relationships with effective communication and consistent followup.
- Delivered outstanding customer service while managing high call volume and maintaining accuracy in data entry.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
Environmental Services Housekeeper
Carle Richland Memorial Hospital
02.2013 - 03.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
Environmental Services Housekeeper
OMS: Christopher Rural Health
08.2019 - 08.2021
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Education
Red Hill High School
Bridgeport, ILSkills
- Teamwork
- Attention to detail
- Reliability
- Organizational skills
Timeline
Business Service Representative
Carle Richland Memorial Hospital
04.2023 - Current
Environmental Services Housekeeper
OMS: Christopher Rural Health
08.2019 - 08.2021
Environmental Services Housekeeper
Carle Richland Memorial Hospital
02.2013 - 03.2023
Red Hill High School
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