Mia Hood
Winter Haven,FL
Summary
Dynamic Assistant Manager at Ace Hardware with proven expertise in customer service and financial management. Enhanced customer satisfaction through effective problem-solving and team leadership, resulting in improved sales and operational efficiency. Skilled in staff supervision and adaptable to changing environments, ensuring a positive workplace culture and consistent policy enforcement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ace Hardware
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Line Worker
Taco Bell
06.2023 - 01.2024
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Education
Frostproof Middle Senior High School
Frostproof, FL05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Retail operations
- Financial management
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
Certification
Certified Nursing Assistant
Timeline
Assistant Manager
Ace Hardware
01.2024 - Current
Line Worker
Taco Bell
06.2023 - 01.2024
Frostproof Middle Senior High School
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