Mia Hopkins
Wheaton,IL
Summary
HRIS Analyst with over 9 years of account administration, project management, and telephone sales experience. Possess excellent customer service, sales, communication, and admin skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HRIS Analyst
NorthShore University HealthSystem
07.2023 - Current
- Streamlined HR processes by implementing efficient HRIS solutions, enhancing overall productivity.
- Reduced manual workload for HR staff by automating key tasks through the HRIS platform.
- Established effective communication channels between stakeholders involved in the development, implementation, and maintenance of the organization''s HRIS systems.
- Worked closely with other departments such as finance and payroll to ensure seamless data flow between different systems.
Claims Management Specialist
Stericycle
11.2022 - 07.2023
- Management of email inboxes
- Established strong relationships with internal clients to better understand their documentation needs.
- Responsible for sending invoices to customers and answering follow up questions
- Skip tracing for undeliverable mail
Project Manager - Claims Management
American Water
12.2021 - 11.2022
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Assistant Office Manager
Honda Of Lisle
01.2019 - 12.2021
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
Office Manager
Glamour Services
06.2018 - 01.2019
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Center Manager
European Wax Center
04.2018 - 07.2018
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Receptionist
Hand & Stone Massage and Facial Spa
07.2017 - 06.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Assistant Manager
Carter’s Babies & Kids
01.2016 - 08.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Business Administration And Management
Benedictine University
Lisle, ILSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Vin Solutions
- Salesforce
- Millennium
- ER Access
- Dialpad
- Harmonie
- SAP
- JDX
- WORKDAY
- ADP
Certification
Your House Real Estate Academy, Bloomingdale, IL, Real Estate License
Timeline
HRIS Analyst
NorthShore University HealthSystem
07.2023 - Current
Claims Management Specialist
Stericycle
11.2022 - 07.2023
Project Manager - Claims Management
American Water
12.2021 - 11.2022
Assistant Office Manager
Honda Of Lisle
01.2019 - 12.2021
Office Manager
Glamour Services
06.2018 - 01.2019
Center Manager
European Wax Center
04.2018 - 07.2018
Receptionist
Hand & Stone Massage and Facial Spa
07.2017 - 06.2018
Assistant Manager
Carter’s Babies & Kids
01.2016 - 08.2017
Bachelor of Science - Business Administration And Management
Benedictine University
Your House Real Estate Academy, Bloomingdale, IL, Real Estate License
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