Mia Jackson
Kansas City,Mo
Summary
Well-organized Human Resources professional bringing years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining efficiency in HR administration. Knowledge of HRIS with skill in records management.
Responsible HR Administrator with strong knowledge of office administration and common human resources operations. Highly skilled in organization, time management and confidentiality.
Detail-oriented HR Associate with excellent analytical skills and experience with policy/procedures.
Overview
13
13
years of professional experience
Work History
Customer Success Associate
Realquantum
Overland Park, KS
11.2021 - Current
- Onboard new users from the sales handoff to customer training.
- Lead customer training sessions for teams and individuals.
- Communicate with the customer via online meeting, email, phone, chat, and the support site.
- Create, update, track and manage support requests in an accurate and timely manner.
- Create and maintain customer support documentation and video tutorials.
- Track customer interactions in the CRM.
- Assist with keeping customers engaged and successful.
- Troubleshoot system errors.
Office Administrator/Customer Service Representative
Global Furniture Group
Lenexa, Kansas
10.2020 - 11.2021
- Reviewed files and records to obtain information to respond to customer and client requests.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Handled client correspondence and tracked records to foster office efficiency.
- Reviewed order data to verify transactions and shipping dates.
- Verified discrepancies and resolved clients' billing issues.
- Processed account payables
- Maintained cleanliness and organization of Showroom workspace.
- Processed and Maintained literature inventory and orders
- Reconciled order discrepancies
- Quality Assurance
- Worked directly with management, General Manager to brainstorm, discuss strategy and mitigate order entry issues.
- Experience with AS400
Customer Onboarding Specialist
A Place For Mom Inc.
Overland Park, KS
01.2020 - 04.2020
- Worked with Senior Living Communities to resolve account concerns, improve operations and provide exceptional customer service
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from referral recommendations, protecting company reputation and loyal client base
- Oversaw HR needs for 250 Community Customer operations
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices
- Effectively managed internal communications and correspondence
- Targeted growth opportunities throughout service offerings and business model
- Offered expertise and leadership to improve marketing and advertising initiatives
- Led educational presentations for Senior Living Community Marketers, equipping each with education and strategy while generating self sufficiency and conversion rates
- Established, initiated and optimized business development strategies based on company targets, product specifications and market data
- Salesforce
Customer Service Representative
Centralized Showing Service Inc.
Overland Park, KS
08.2019 - 01.2020
- Schedule Management
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Entered customer interaction details in CSS Software to track requests, document problems and record solutions offered
- Answered constant flow of customer calls with up to 2 calls per minute
HR Customer Services Representative
UPS
Overland Park, KS
01.2009 - 05.2019
- Processed and maintained LOA and ADA claim records
- Collaborated with management to build and implement effective, modern employment policies
- Prepared weekly logs using Microsoft Office
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Maintained and scheduled complex calendars
- Verified and investigated claims and data
- Answered and directed outbound and inbound phone calls daily
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Managed approximately 60 incoming calls and upwards of 75 emails per day
- Prepared and maintained accurate employment records for Nationwide employee base at Corporate operations level
- Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials
- Reduced process gaps and efficiency by effectively training new hires on best practices and protocols
- Delivered in-depth, valuable training sessions to Corporate Executives in-person
- Mentored and coached new employees by offering insight into successful task prioritization
- Created and offered additional materials to enhance training
Education
High School Diploma -
Archbishop Ohara High School
Kansas City, MO2000
Some College (No Degree) -
Lincoln University
Jefferson City, MOSkills
- Account Management
- Conflict management
- Business administration
- Human Resource Management
- Computer literacy
- Human Resource Information System (HRIS)
- MRE (Management Readiness Evaluation) Completion
- Promotion Administration
- Proficiency in Microsoft Office
- Leave/ADA Management
- Promotion Management
- Worker Training
- Course Material Preparation
- Classroom experience
- Account Payables
Timeline
Customer Success Associate
Realquantum
11.2021 - Current
Office Administrator/Customer Service Representative
Global Furniture Group
10.2020 - 11.2021
Customer Onboarding Specialist
A Place For Mom Inc.
01.2020 - 04.2020
Customer Service Representative
Centralized Showing Service Inc.
08.2019 - 01.2020
HR Customer Services Representative
UPS
01.2009 - 05.2019
High School Diploma -
Archbishop Ohara High School
Some College (No Degree) -
Lincoln University
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