Mia Jackson
Chicago,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 10+ years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
6
6
years of professional experience
Work History
Support Clerk/Office Support
CPS- John Milton Gregory Academy
08.2023 - 04.2024
- Make and receive calls daily, taking messages & routing calls
- Maintain school records and files
- Enrolling new/returning students, withdrawing students and updating student information
- Maintaining office duties and more with time sheets, inventory and more while replacement for Head Clerk is filled
- Completing attendance for students
- Issuing out school letters, Handling Medical Compliance
- Dealing with interactions of students and parents
- Morning daily routine, making sure all teachers retrieve their attendance folders
- Making sure office is organized accordingly
- Checking Google classroom daily for lesson plans completed by all teachers and updating it in Excel with Submitted or Submitted Late
- Making sure new attendance sheets are printed out every Friday for following school week
- Checking inventory to make supplies in office is fully stocked, I would then reach out to Ms
- Help with list of things that are needed for office
- Maintaining files and making sure things and forms are in proper filing cabinet or folders
- Make announcements when needed or when asked
- Make copies and printing for teachers and or staff when needed
- Handling families that are in STLS Program
- Helping with filling out STLS forms and releasing bus cards to families.
Clerk Assistant
Cps- Nash Elementary School
01.2020 - 07.2022
- Make and receive calls daily, taking messages & routing calls
- Maintain school records and files
- Enrolling new/returning students, withdrawing students and updating student information
- Sorting mail
- Completing attendance for students
- Issuing out school letters
- Handling Medical Compliance
- Dealing with interactions of students and parents
- Attending Network Meetings
- Approving Timecards for employees.
Representative Provider Relations
Evolent Health
09.2018 - 01.2020
- Introduce provider manual related to services, benefits and provider requirements; care coordination protocols; claims filing; and health, safety, and welfare education
- Serve as internal liaison with operational departments regarding provider service projects
- Create reports, projects, and other duties, as appropriate
- Monitor and trend provider issues documented through workflow, calls, emails, and other avenues.
Education
Bachelor of Science - Criminal Justice
University Of Phoenix
Phoenix, AZ03.2024
Skills
- MicroSoft Office Suites
- Clerical Secretarial
- Scheduling
- Claims Support
- Process Referrals
- Verify Benefits
- Leadership
- Administrative
- Payroll
- Workday
- STLS
- Scheduling appointments
- Typing Speed
- Document Management
- Proofreading
- Expense Reports
- Budgeting and financial management
- Troubleshooting
- Attention to Detail
- Creative Thinking
- Customer Communication
- Invoice Processing
- Scheduling and Calendar management
- Document Review
- Staff Training
- Staff Supervision
- Data Entry and 10-Key
- Accounts Payable and Receivable
- Inventory Assessment
- Office Supply Management
- Google Drive
Timeline
Support Clerk/Office Support
CPS- John Milton Gregory Academy
08.2023 - 04.2024
Clerk Assistant
Cps- Nash Elementary School
01.2020 - 07.2022
Representative Provider Relations
Evolent Health
09.2018 - 01.2020
Bachelor of Science - Criminal Justice
University Of Phoenix
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