Mia Jackson
Frisco,TX
Summary
Focused professional with more than four years’ experience working in a call center environment who possesses strong leadership skills and takes great pride in offering quality customer service while exceeding to obtain top company goals.
Overview
13
13
years of professional experience
Work History
LPN/Medical Assistant
Aviator Home Health
Irving, Texas
09.2023 - 08.2024
- Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Provided direct physical and emotional support to patients and their families.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
- Maintained accurate medical records of each patient's health condition.
- Coordinated with interdisciplinary team members such as doctors, nurses and social workers to ensure quality patient care was provided.
- Monitored patient progress during treatments or procedures, reporting any abnormalities to the healthcare team immediately.
- Provided emotional support during difficult times such as end-of-life decisions or family disputes over treatment options.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
Customer Service Representative/BPO
FH Cann $ Associates.
North Andover, MA
02.2022 - 08.2023
- Worked with clients on making payment arrangements
- Set up new accounts and input into system
- Received payments from clients
- Educated customers on products and services
- Set up appointment for independent companies for credit card machines
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Remote Customer Service Representative
Everise
08.2021 - 12.2021
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Responsible for call disposition or compiling and documenting customer information as required
Remote Customer Service Representative
TekSystem
05.2020 - 05.2021
- Handled high volume calls of covid vaccine inquiries, locations for vaccination and process
ARX Core PCC
Alliancerx- Irving
Irving
06.2018 - 03.2020
- Handle inbound calls to provide needs to Pts to get meds in a timely manner
- Assist Pts in setting up orders for specialty meds
- Reach out to MDO to get scripts for pts
- Enroll Pts in New Pt/New enrollment
Customer Service Representative
Maximus
Las Colinas, USA
03.2016 - 09.2016
- Provided accurate and appropriate information in response to customer inquiries
- Handled outbound calls to provide health care needs of our Nation’s Veterans
- Under this program, eligible Veterans can obtain approved care in their community, covered under the Veteran’s Affairs
- Assisted Veteran’s via outbound calls to facilities to schedule appointments that meet the episode of care requested
- Provided information to facilities and doctors, as needed, regarding Veteran’s specifications
- Assisted in finding a provider that would meet the needs of the Veteran’s specifications
- Scheduled, coordinated, and confirmed appointments and entered into system
- Worked daily with Medconnect and eEligibility
- Made contact with payers to verify benefits for a physician administered drug
- Completed 14-15 benefit verifications per day
- Sent accurate insurance coverage to providers, as needed
Customer Service Representative
Humana
Irving, USA
05.2014 - 12.2015
- Handled inbound calls
- Tracked customer accounts
- Set up new customer in the system and completed registration
- Enrolled customers in benefit plans
- Helped customers find appropriate Medicare products
- Provided discretion and privacy for each customer
- Responsible for processing claims regarding Medicare Part A & Medicare Part B
Customer Service Representative
Southwest Credit Systems
Carrollton, USA
01.2012 - 01.2014
- Worked with 20 professionals covering 3 states (IL, WI, and TX)
- Responsible for more than 3,800 individual accounts
- Quickly and effectively solved customer challenges
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
- Maintained daily and quarterly goals
- Used Voice over IP systems
Education
Medical Assistant Certificate -
Anthem College
Irving, TX01.2012
High School Diploma -
Eudora High School
Eudora, AR01.1996
Skills
- Microsoft Office Suite
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Home Health Care
- Patient Care
- Medical Records Management
- Clinical Documentation
- Compassionate Care
- Health Education
- Patient Intake
- Patient Assessments
- Charting and recording
- Vocational support
- Documenting incidents
Locations
- Remote, Remote
- Irving, Irving, TX
- Las Colinas, Las Colinas, TX
- Carrollton, Carrollton, TX
- Richardson, Richardson, TX
- Eudora High School, Eudora, AR
Timeline
LPN/Medical Assistant
Aviator Home Health
09.2023 - 08.2024
Customer Service Representative/BPO
FH Cann $ Associates.
02.2022 - 08.2023
Remote Customer Service Representative
Everise
08.2021 - 12.2021
Remote Customer Service Representative
TekSystem
05.2020 - 05.2021
ARX Core PCC
Alliancerx- Irving
06.2018 - 03.2020
Customer Service Representative
Maximus
03.2016 - 09.2016
Customer Service Representative
Humana
05.2014 - 12.2015
Customer Service Representative
Southwest Credit Systems
01.2012 - 01.2014
Medical Assistant Certificate -
Anthem College
High School Diploma -
Eudora High School
Similar Profiles
Terika WellsTerika Wells
Home Health Registered Nurse Case Manager at Aviator Home HealthHome Health Registered Nurse Case Manager at Aviator Home Health
Jessica D. TiongsonJessica D. Tiongson
PRN Occupational Therapist at Aviator Home Health And Enhabit Home HealthPRN Occupational Therapist at Aviator Home Health And Enhabit Home Health
Mason AlexanderMason Alexander
Physical Therapist at Aviator Home HealthPhysical Therapist at Aviator Home Health
HARSHINI RAVI PREMALATHAHARSHINI RAVI PREMALATHA
Salesforce Administrator at AECC India Pvt LtdSalesforce Administrator at AECC India Pvt Ltd
Naesha Parker - LPC Associate #98394Naesha Parker - LPC Associate #98394
High School Counselor at McKinney ISDHigh School Counselor at McKinney ISD