Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mia Adams

Cedar Hill,TX

Summary

Fast learning customer service professional familiar with data entry, email, and teaching. A Hardworking team player with strong communication skills and the ability to handle multiple projects with a high degree of accuracy

Overview

7
7
years of professional experience

Work History

Early Childhood Development substitute teacher

Childcare Careers
06.2022 - Current
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Front Desk Medical Receptionist

NORTH TEXAS KIDNEY CARE
11.2021 - 06.2022
  • Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered phone calls and messages for-physician medical facility, scheduling appointments, and handling patient inquiries.

Warehouse Worker

AMAZON
11.2019 - 11.2021
  • Processing information into computer/ scanners.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

(Census)Call Center Representative

MAXIMUS 03/2020-07/2020(TEMP)
03.2020 - 07.2020
  • Developed and updated databases to handle customer data.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Promoted a positive image of the US Census Bureau by displaying professionalism and courtesy during all interactions with the public.
  • Navigated challenging situations by utilizing effective communication skills when interacting with diverse populations.
  • Skilled at working independently and collaboratively in a team environment.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Supported accurate population representation through detailed record keeping and timely submission of collected data.

Office Assistant/Receptionist

LET EM RIDE AUTOS
06.2018 - 05.2019
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • 1st person to Answer phone calls, redirecting calls to the appropriate department/ taking down messages, making sure to deliver in a timely manner
  • Multitasking at all times
  • Edited and proofread documents for accuracy and completeness.

Front Desk Medical Receptionist

MAIN MEDICAL PLUS
08.2017 - 06.2018
  • Greeting patient with a loving and positive attitude
  • Answering Phones,
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Data Entry
  • Scanning patient information into web files
  • Faxing charts to other doctors office for records
  • Organizing and maintaining a clean, efficient, and confidential work area,
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Working with Eclinc Works
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Front Desk Sales Clerk

NORTH TEXAS FURNITURE
08.2017 - 12.2017
  • Greeting All guest with love and kindness
  • Ran Credit Application
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Implemented suggestive selling techniques when assisting customers; this led to higher average transaction amounts.
  • Delivered diverse departmental administrative support to personnel.

Education

High School Diploma -

CEDAR HILL HIGH SCHOOL
05.2012

Skills

  • Superior Attention to Details
  • Basic Computer Proficiency
  • Clear and Concise Communication
  • Data Entry and Database Maintenance
  • Appointment Scheduling
  • Live Chat and Email Messaging Expertise
  • Shipping procedures understanding
  • Billing Adjustments and Refunds
  • Policy and Procedure Adherence
  • Administrative and Office Support

References

  • Childcare Careers, (877)222-6070, Ms. Yolanda
  • Main Medical Plus, 214-339-9331, Dr. Lim
  • North Texas Kidney Care, (972)-228-2882, Julissa
  • Amazon, 888-8927180

Timeline

Early Childhood Development substitute teacher

Childcare Careers
06.2022 - Current

Front Desk Medical Receptionist

NORTH TEXAS KIDNEY CARE
11.2021 - 06.2022

(Census)Call Center Representative

MAXIMUS 03/2020-07/2020(TEMP)
03.2020 - 07.2020

Warehouse Worker

AMAZON
11.2019 - 11.2021

Office Assistant/Receptionist

LET EM RIDE AUTOS
06.2018 - 05.2019

Front Desk Medical Receptionist

MAIN MEDICAL PLUS
08.2017 - 06.2018

Front Desk Sales Clerk

NORTH TEXAS FURNITURE
08.2017 - 12.2017

High School Diploma -

CEDAR HILL HIGH SCHOOL

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