Mia Johnson
VICKSBURG,MS
Summary
Adept at elevating operational efficiency and enhancing team performance, I leveraged organizational skills and office management expertise at C&R Construction to ensure confidentiality and streamline processes. My background in staff training and customer service excellence significantly boosted satisfaction rates, showcasing a blend of strategic oversight and interpersonal acumen. Well-trained Assistant Restaurant Manager promoting 20 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Overview
8
8
years of professional experience
Work History
Office Manager
C&R Construction
04.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Assistant Restaurant Manager
Dairy Queen Grill & Chill
03.2018 - 04.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Kitchen Manager
Holiday Inn
12.2016 - 03.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
Associate of Arts - Food Production And Management
Hinds Community College
Raymond, MS05.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Shift Management
- Food Safety Compliance
- Employee Scheduling
- Staff Training and Development
- Opening and closing procedures
- Customer Assistance
- Multitasking and Organization
- Food Safety
- Inventory Management
- Staff Supervision
- Food Preparation
Timeline
Office Manager
C&R Construction
04.2022 - Current
Assistant Restaurant Manager
Dairy Queen Grill & Chill
03.2018 - 04.2022
Kitchen Manager
Holiday Inn
12.2016 - 03.2018
Associate of Arts - Food Production And Management
Hinds Community College