Mia Jones
Renton,WA
Summary
Dedicated and results-driven manager role with 7 years of experience overseeing administrative operations and fostering a productive and efficient work environment. Proven track record of implementing effective processes, managing office resources, and providing comprehensive support to enhance overall organizational performance. Adept at handling diverse responsibilities, multi-tasking, collaborating with cross-functional teams, and ensuring seamless day-to-day office operations. I excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer. I am highly dependable, reliable, and able to perform duties with no supervision. I am passionate and always eager to challenge myself with new opportunities.
Overview
11
11
years of professional experience
Work History
OFFICE MANAGER/BILLER
Primespine Chiropractic & Massage
Bellevue, WA
09.2019 - Current
- Supervising daily administrative operations, including scheduling, appointment coordination, and managing patient records
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules, and delegated tasks.
- Coordinated meetings and office events.
- Maintained filing system for records, correspondence, and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, and sick days.
- Managing and tracking provider credentialing with insurance companies
- Processed payroll accurately ensuring all employees were paid on time.
- Managing billing processes, handling insurance claims, processing payments, and addressing any billing inquiries and discrepancies
- Verifying patient demographic and insurance benefits, and reviewing patient records to accurately extract and compile information necessary for billing
- Assigning appropriate medical codes to procedures and diagnoses for billing purposes
- Prepare and submit medical claims to insurance companies electronically or by paper submission
- Monitor and track the status of submitted claims, addressing all denied claims, and resolving all billing discrepancies
- Record and post payments received from insurance companies, patients, or case settlements
- Tracking and logging accurate fee schedules for all accepted insurance companies
- Follow up on unpaid claims and aging accounts
- Generate and analyze reports related to billing activities, accounts receivable, and claims status
- Ensure compliance with billing and coding standards, and billing guidelines
- Providing training and support to staff and maintaining a positive work environment
- Handling patient relations interacting with patient concerns, providing information on services, and overall enhancing patient satisfaction
- Managing inventory, ordering office supplies, equipment, or any materials necessary
- Implementing marketing strategies, both online and office, to increase clinic visibility in the community
- Communicate effectively with healthcare providers, colleagues, patients, and lawyers' offices
- Overseeing administrative processes with settlement cases, handling all legal records, patient records, and billing
- Ensuring compliance with HIPPA regulations and patient consent to access medical records
LEAD BARISTA
BELLE PASTRY
Bellevue, WA
08.2013 - Current
- Supervised up to 8 employees at a time and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, professionally resolving customer complaints.
- Collaborated with the owner to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales, and inventory levels.
- Managing stock and inventory control.
- Ordered supplies, equipment, and ingredients as needed.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Performed regular maintenance on coffee machines, grinders, espresso makers, and other related equipment.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Guided employees on proper safety protocols when handling food items or operating machinery.
- Operated cash registers to process customer payments.
- Baking and decorating products
- Processing payments and managing cash till.
- Managing all incoming orders private orders and following up and ensuring customer satisfaction.
Lead Admitting Registrar
Valley Medical Center Lifestyle Medicine
Covington, WA
12.2018 - 09.2019
- Responsible for the daily management of incoming referrals and work queues
- Calling doctor referrals to help advise patients about the department services and overall medical wellness features within the facility
- Scheduling patients for multiple services in multiple locations.
- Filing and tracking procedure pre-authorizations and referral verifications
- Assisting patients by providing directions, answering questions, and liaison with other departments
- Responsible for performing a daily audit of all registrations performed to verify accuracy
- Managing accurate check deposits and cash drawers, collecting and logging patient payments.
- Providing quality performance, demonstrating compassion, respect, teamwork, patient awareness and innovation
- Training new employees to specifications to Lifestyle Medicine workflow
- Actively participating and promoting steady workflow design and process improvement.
- Reviewed physician orders for accuracy and completeness.
- Completed pre-registration activities such as obtaining authorizations, scheduling appointments, and verifying insurance benefits.
MEDICAL RECORD/PATIENT COORDINATOR
PINNACLE MEDICAL WELLNESS
Covington, WA
01.2018 - 12.2018
- Scheduled appointments, managed patient records, and updated medical histories.
- Answered incoming calls, addressed inquiries and routed messages to appropriate department.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining the confidentiality of all patient information.
- Updated patient files with new medical information as needed.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Provided training to staff members on proper documentation techniques for medical records.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Responded to inquiries from patients, physicians, lawyers and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
- Supported administration staff with records requests to support patient care.
- Processed and invoiced records requests from patients, providers and third parties.
Education
High School Diploma -
Renton High School
Renton, WA06-2015
Some College (No Degree) - Business
Seattle Central Community College
Seattle, WASome College (No Degree) - Mathematics
GREEN RIVER COMMUNITY COLLEGE
Kent, WASkills
- Operations Management
- Administrative Support
- Financial Tracking
- Data Entry
- Office Management
- Customer Service
- Billing
- Scheduling
- Office Administration
References
- Jillian Clifton, Valley Medical Center/PRIMESPINE, 908.267.4485
- Yuki Eagleberger, Belle Pastry, 425.299.7950
- Claudio Ruiz, Belle Pastry, 425.289.6144
- Lauren Webb, Pinnacle Medical Wellness, 253.250.9435
- Benjamin Baker, PRIMESPINE, 425.590.9619
References
- Jillian Clifton 253-226-4521, Primespine Massage Therapist
- Dave Dojnik 720-318-7178, Primespine Massage Therapist
- Benjamin Baker 253-394-3383, Primespine Boss/Owener
- Khalid Kaskou 425-241-4161, Belle PastryBoss/Owner
- Lauren Webb 253-250-9435 Physical Therapist
Timeline
OFFICE MANAGER/BILLER
Primespine Chiropractic & Massage
09.2019 - Current
Lead Admitting Registrar
Valley Medical Center Lifestyle Medicine
12.2018 - 09.2019
MEDICAL RECORD/PATIENT COORDINATOR
PINNACLE MEDICAL WELLNESS
01.2018 - 12.2018
LEAD BARISTA
BELLE PASTRY
08.2013 - Current
High School Diploma -
Renton High School
Some College (No Degree) - Business
Seattle Central Community College
Some College (No Degree) - Mathematics
GREEN RIVER COMMUNITY COLLEGE