Mia Jones
Columbus,ND
Summary
Highly efficient Administrative Manager offering 7 years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in Excel.
Overview
7
7
years of professional experience
Work History
Team Member Experience Manager
Cooper's Hawk Winery and Restaurant
Columbus, OH
01.2022 - Current
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Advised managers on best practices related to performance management processes.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Updated employee database with changes in job title, salary information or contact details.
Office Manager
Cooper's Hawk Winery and Restaurant
Columbus, OH
05.2017 - 01.2022
- Daily cash reconciliation for tipped position employees
- Process invoicing and payables
- Purchasing all supplies and uniforms
- Update HR database with new employee information, change in benefit or other details
- Problem solving and resolving guest inquiry and complaints.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Some College (No Degree) - Business Administration And Management
Skills
- Staff Recruiting and Retention
- Hiring/Dismissal
- Training & Development
- Organizational Management
- Employee Management
- Staff Education And Training
- Performance Feedback
- Issue Resolution
- Relationship Building
- Corrective Action Planning
- Understanding Of Hr Policies
- Personnel Engagement
Timeline
Team Member Experience Manager - Cooper's Hawk Winery and Restaurant
01.2022 - Current
Office Manager - Cooper's Hawk Winery and Restaurant
05.2017 - 01.2022
Columbus State Community College - Some College (No Degree), Business Administration And Management