Mia Jones
Ogden
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Dog Pet Sitter
Various Individuals
01.2018 - Current
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals ample exercise opportunities through walks and play activities.
- Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
- Followed owner instructions on feeding times to keep animals on schedule for food and medications.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Provided seamless communication to inform pet owners of visits and pet status.
- Cared for pets during owners' absences.
- Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
Receptionist
Ruffledale Pet Resort
10.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Bank of Utah
02.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Dog Grooming Assistant
Bree's Pet Grooming
08.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Accomplished multiple tasks within established timeframes.
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Mentored junior grooming assistants, offering guidance on techniques and providing constructive feedback to enhance their skills development.
Dog Grooming Assistant
Pet Pit Stop
06.2020 - 08.2021
- Cared for pets during owners' absences.
- Accustomed each animal to feel of equipment by introducing devices and steadily increasing use.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Delivered excellent service to pet owners to drive repeat business.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Washed, groomed and trimmed each animal to enhance coat health.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Cart Associate
WinCo Foods
10.2018 - 10.2019
- Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Organized carts in bay after returning from parking lot.
Education
High School Diploma -
Two Rivers High School
05.2020
Skills
- Customer service
- Decision-making
- Data entry
- Organization skills
- Scheduling
- Customer and client relations
- Attention to detail
- Listening skills
Accomplishments
- Achieved Fraud Buster Award by following the verification standards with accuracy and efficiency.
- Documented and resolved Fraud which led to clients account being detoured from future fraudulent activity.
Contact
Ogden, UT 84403
Education and Training
other,Ogden, UT
Timeline
Receptionist
Ruffledale Pet Resort
10.2022 - 02.2024
Customer Service Representative
Bank of Utah
02.2022 - 10.2022
Dog Grooming Assistant
Bree's Pet Grooming
08.2021 - 02.2022
Dog Grooming Assistant
Pet Pit Stop
06.2020 - 08.2021
Cart Associate
WinCo Foods
10.2018 - 10.2019
Dog Pet Sitter
Various Individuals
01.2018 - Current
High School Diploma -
Two Rivers High School
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