Mia Jones
Free Flow Enterprise - Amazon DSP
League City,TX
9
years of professional experience
Dedicated healthcare professional with experience in reception, customer service, and administrative support. Expertise in scheduling, documentation, data entry, and problem-solving while maintaining confidentiality. Pursuing a nursing career and seeking to leverage strong organizational and communication skills to enhance patient service and contribute to UTMB.
Work History
Amazon Delivery Driver
4 Months- Managed time-sensitive routes, resolved delivery issues, and communicated effectively with customers and business professionals.
Overnight Lead / Front Desk Associate
7 Months- Help supervise overnight operations and resolve member concerns.
- Delivered exceptional front desk customer service, enhancing member satisfaction and support.
- Checked members in and assisted with account inquiries.
- Processed cash transactions and maintained accurate financial records to ensure accountability.
- Executed opening and closing procedures to maintain operational efficiency and security.
- Performed facility cleaning and sanitation to company standards.
- Ensured locker rooms, workout areas, and common spaces were clean and organized.
- Shift Supervisor
Lead Associate
10 Months- Led daily store operations and provided guidance to team members during shifts.
- Delivered excellent customer service and resolved customer concerns professionally.
- Trained and onboarded new associates on company policies and service expectations.
- Managed cash handling, drawer balancing, and daily deposits with accuracy.
- Assisted with inventory management, vendor relations, and merchandising standards.
- Maintained a clean, organized, and welcoming environment for customers.
Receptionist/Customer Service
1 Year 1 Month- Greeted clients and provided professional front-desk support in a healthcare staffing environment.
- Managed a multi-line telephone system and directed calls appropriately.
- Scheduled nurses for assignments and maintained accurate staffing information.
- Organized employee paperwork and applications while maintaining confidentiality.
- Created and maintained spreadsheets containing business and employee information.
- Properly handled and disposed of confidential documents according to company procedures.
1 Year 4 Months
- Customer service and greeting customers
- Selling shoes, apparel, and sporting goods
- Recommending products based on customer needs
- Operating a cash register/POS system
- Handling returns and exchanges
- Stocking shelves and organizing merchandise
- Meeting sales goals
- Maintaining a clean and visually appealing sales floor
- Assisting multiple customers during busy periods
Front End Supervisor
5 Years 8 Months- Organized store layout to enhance customer navigation and product accessibility.
- Demonstrated effective communication with customers and team members.
- Educated customers on product prices and details to support informed purchasing decisions.
- Handled customer inquiries via phone and in-person to ensure satisfaction and resolve issues.
- Maintain balance cash drawer, turn in excess cash to head teller.
Education
- College Prep
High school diploma - Nursing
Skills
Delivery Management
Route planning
Customer service
Problem solving
Multi-Line Phone Systems
Appointment scheduling
Data documentation
Microsoft Word & Spreadsheets
Cash handling
Confidential Records Handling
Attention to Detail
Self-management
Business relations
Medical reception
Timeline
Amazon Delivery Driver
Free Flow Enterprise - Amazon DSP
06.2026 - CurrentRead More
Overnight Lead / Front Desk Associate
Ignite Fitness Holdings - Planet Fitness
10.2025 - 05.2026Read More
Lead Associate
Dollar General
01.2025 - 11.2025Read More
Receptionist/Customer Service
Got Nurses Agency
08.2024 - 09.2025Read More
Hibett Sports
07.2022 - 11.2023Read More
Front End Supervisor
Walmart
02.2018 - 10.2023Read More
Clear Springs High School
High school diploma from Nursing
Read More
Nashville State Community College
from College Prep
Read More