MIA KARPISIAK
Assistant Operations Manager
Palos Hills,IL
Summary
Passionate and results driven, with strong communication skills and a proven history of execution in both individual and team-based settings. Strong communication skills with a diligent drive for meeting deadlines. Adept at adapting to new people and surrounding, while producing high quality out-puts and building relationships within a high-energy work environment. Focused on supporting business management with developing and implementing successful operational and service policies.
Overview
2
2
Languages
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Assistant Operations Manager
ALL WINDOW CLEANING SERVICES
Schaumburg, IL, IA.
01.2019 - Current
- Responsible for monitoring internal sales functions and ensuring over 2,500 client accounts are managed and serviced effectively.
- Expend work we have been providing for most profitable clients for recurring revenue increase of $45,000.
- Research and resolved billing and invoice problems.
- Work with urgency and accuracy to assist customers and present best solution for both business and customer with customer retention rate over 90% in past 3 years.
- Identified and exploited new business growth opportunities brought over $340,000 from new clients.
- Performing competitor/ industry research leveraging both public and non-public sources.
- Perform tasks of calling prospective customers and developing business relationships with meeting industry associations.
- Coordinated with Accounts Payable and corporate cardholders to verify legitimacy of charges posted to corporate card.
- Verifying information provided by employees with job tickets available in QuickBooks and Access to match hours each job was quoted for.
- Responsible for daily deposits, business correspondence and communication with both location’s managers - Greater Chicagoland Area and Iowa City Metropolitan Area.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Handled incoming and outgoing mail, email and faxes. Managed over 20 customer calls per day.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
Childcare Provider and Household Manager
Self-employed
Palos HIlls, IL
09.2012 - Current
- Created engaging, educational, and innovative games adapted for children with learning difficulties.
- Enforced rules and managed behavior through developmentally appropriate discipline
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
- Handled daily administrative tasks efficiently to minimize time away from children
- Scheduled appointments for medical, dental and self-care needs.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Managed financial operations for household of 4-7 members.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Bachelor of Science - Business Management
Grand Canyon University
08.2018 - 11.2021
Skills
Strategic Planning
Organization and Time management
Critical Thinking
Advanced Problem Solving
Schedule Creation and Maintenance
Cross-Cultural Communication
MS Office
Quickbooks
Certification
Project Management - Lean Process Certified
Issuing authority: Management & Strategy Institute
Credential ID: 106875629
Project Management Essentials Certified
Issuing authority: Management & Strategy Institute
Credential ID: 108460832
Executive Management Certified (EMC)™
Issuing authority: Management & Strategy Institute
Credential ID: 106875626