Summary
Overview
Work History
Education
Skills
Certification
ProjectManager

MIA KARPISIAK

Assistant Operations Manager
Palos Hills,IL

Summary

Passionate and results driven, with strong communication skills and a proven history of execution in both individual and team-based settings. Strong communication skills with a diligent drive for meeting deadlines. Adept at adapting to new people and surrounding, while producing high quality out-puts and building relationships within a high-energy work environment. Focused on supporting business management with developing and implementing successful operational and service policies.

Overview

2
2
Languages
3
3
years of post-secondary education
12
12
years of professional experience

Work History

Assistant Operations Manager

ALL WINDOW CLEANING SERVICES
Schaumburg, IL, IA.
01.2019 - Current
  • Responsible for monitoring internal sales functions and ensuring over 2,500 client accounts are managed and serviced effectively.
  • Expend work we have been providing for most profitable clients for recurring revenue increase of $45,000.
  • Research and resolved billing and invoice problems.
  • Work with urgency and accuracy to assist customers and present best solution for both business and customer with customer retention rate over 90% in past 3 years.
  • Identified and exploited new business growth opportunities brought over $340,000 from new clients.
  • Performing competitor/ industry research leveraging both public and non-public sources.
  • Perform tasks of calling prospective customers and developing business relationships with meeting industry associations.
  • Coordinated with Accounts Payable and corporate cardholders to verify legitimacy of charges posted to corporate card.
  • Verifying information provided by employees with job tickets available in QuickBooks and Access to match hours each job was quoted for.
  • Responsible for daily deposits, business correspondence and communication with both location’s managers - Greater Chicagoland Area and Iowa City Metropolitan Area.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Handled incoming and outgoing mail, email and faxes. Managed over 20 customer calls per day.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.

Childcare Provider and Household Manager

Self-employed
Palos HIlls, IL
09.2012 - Current
  • Created engaging, educational, and innovative games adapted for children with learning difficulties.
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Handled daily administrative tasks efficiently to minimize time away from children
  • Scheduled appointments for medical, dental and self-care needs.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Managed financial operations for household of 4-7 members.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Education

Bachelor of Science - Business Management

Grand Canyon University
08.2018 - 11.2021

Skills

Strategic Planning

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Certification

Project Management - Lean Process Certified

Issuing authority: Management & Strategy Institute

Credential ID: 106875629


Project Management Essentials Certified

Issuing authority: Management & Strategy Institute

Credential ID: 108460832


Executive Management Certified (EMC)™

Issuing authority: Management & Strategy Institute

Credential ID: 106875626




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MIA KARPISIAKAssistant Operations Manager