MIA KENZY
https://www.linkedin.com/in/mia-kenzy-a73028155/ Denver,CO
Summary
Motivated professional skilled in building long-term relationships with senior executive leadership and points of contact within my territory of business by cold outbound activities. Ability to adhere to strict deadlines, positive team player and uncontested work ethic. Excels in customer service, building sales, and driven desire to succeed and learn quickly.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Checkr
Denver`, CO
02.2023 - Current
- Pioneered the BDR Function: Actively assisted in establishing the BDR function, setting foundational benchmarks for the team.
- Sales Collaboration & Pipeline Growth: Worked proficiently with assigned Account Executives, significantly building the sales pipeline and securing client meetings through various channels such as LinkedIn, cold calling, and targeted campaigns.
- Performance Excellence: Consistently exceeded quarterly sales quotas by at least 117%, achieving top-performer status.
- Lead Generation Expertise: Employed diverse prospecting methods including LinkedIn social selling, cold calling, and targeted email campaigns, significantly expanding client base.
Lead Server & Bartender
Pho Haus / Pho & Bar
Denver, CO
12.2018 - Current
- Upsells high-profit items to enhance sales numbers
- Handles orders for restocking bar, developing relationships with vendors that resulted in 15% cost savings
- Loyal customer satisfaction creating a bond with repeat customers
- Proficient in POS system maintaining accurate orders and payments
- Delivers in-depth training to new employees, reducing turnover
- Maintains high volume service with ease, requiring strong teamwork and organized steps of efficient service
Sales Development Representative
Hotel Engine
Denver, CO
03.2022 - 02.2023
- Working with companies who require hotel booking solutions to cut costs and navigate accounting within a free, easy to use booking platform - designed for business travel
- Highly proficient in CRM management, specifically Salesforce
- Increasing revenue through outbound activities, including a high volume of cold calls and emailing; ~exceeding 70 calls per day
- Maintaining quota by setting over 15 appointments each month, resulting in 500k+ of revenue in last 10 months
- Developing prospecting strategies for new verticals
- Partnering with Account Executives to strategize, plan, and schedule demos with prospective qualified traveling companies
- Creating strong customer relationships and growing business base to amplify customer experience in a quota driven sales environment
- Highly skilled in lead generation tools: ZoomInfo and job boards to prospect clients that fit customer profile ~prospecting 40 new companies daily
- Well versed in Salesforce, Outreach, and Vonage to maintain a clean, organized pipeline
Business Account Manager
T-Mobile
Denver, CO
02.2021 - 03.2022
- Proactive Account Manager; supported and collaborated with field sales partners to identify wireless solutions for my 200 accounts within Colorado territory
- Connected with accounts weekly with emphasis on generating new business opportunities and upgrades
- Attended daily team funnel meetings to deliberate on previous day’s metrics and output
- Emphasis on outbound and inbound calls to SMB customers via Outreach, Salesforce; ~150 contacts per week on average
- Consistently exceeded daily and monthly metrics reaching target goals by 180-200%
- Extensive data entry for customer facing reports using Excel and I-Billing
- Proficient system navigation in Samson, Grand Central, Salesforce, Outreach, and other CRM tools
- Migrated Sprint customers to T-Mobile network due to the ongoing merger while proposing new rate plans and upgrade options
- Analyzed customer needs and utilize solution-based selling techniques to demonstrate the value of T-Mobile products and services
- Stayed up to date with customer meetings, respond to cases via Salesforce, and uphold SLA goal of 24 hours
Property Manager
Bonafide Partners LLC
Denver, CO
02.2017 - 03.2019
- Managed 4 different properties in the Denver Metro Area
- Conducted property showings to highlight features and close on short term rentals and leasing contracts
- Responsible for collecting payments, preparing legal documents and handling resident concerns
- Responded to email/call inquiries promoting quick issue resolution for maintenance and repairs
- Communicated effectively with owner, residents and prospective tenants
- Managed and organized rentals through Airbnb and Zillow
- Delivered 24 hour on-call emergency services for renters
Education
Hospitality Administration & Management
Metropolitan State University of Denver
01.2016
Skills
- Cold Calling / Sales Prospecting / Customer Service
- Salesforce, Outreach, ZoomInfo, LinkedIn Nav, Drift, Vonage
- Adaptability, Organization, Time Management
- Microsoft Office Tools (Excel, Word, SharePoint, PowerPoint)
- Effective Written & Verbal Communication
- Problem Solving & Teamwork
Timeline
Business Development Representative
Checkr
02.2023 - Current
Sales Development Representative
Hotel Engine
03.2022 - 02.2023
Business Account Manager
T-Mobile
02.2021 - 03.2022
Lead Server & Bartender
Pho Haus / Pho & Bar
12.2018 - Current
Property Manager
Bonafide Partners LLC
02.2017 - 03.2019
Hospitality Administration & Management
Metropolitan State University of Denver