Mia King
Dublin,CA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking Operations Specialist bringing 10 years of expertise in business administration for financial sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in computers and windows software. Readily seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Lead Operations Associate
JP Morgan Chase
05.2006 - 12.2023
- Streamlined operational processes by identifying inefficiencies and implementing improvements.
- Enhanced team performance through regular coaching and feedback sessions.
- Developed and maintained a high level of customer satisfaction with effective communication and problem-solving skills.
- Managed inventory control, ensuring optimal stock levels for efficient operations.
- Oversaw daily operations, coordinating schedules and managing resources for maximum efficiency.
- Implemented new procedures to reduce errors in order processing, increasing overall productivity.
- Conducted regular audits for compliance with company policies and regulatory requirements.
- Troubleshot issues as they arose in real-time, preventing potential disruptions to normal workflow.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Collaborated with peers and other business areas to leverage best practices.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Contributed to long-term strategic planning sessions aimed at driving company growth and increasing market share.
Education
Associate Of Business Administration - Business Administration And Management
Purdue University
West Lafayette, IN06.2022
Skills
- Strategic Planning
- Inventory Control
- Attention to Detail
- Continuous Improvement
- Decision Making
- Adaptability
- Data Analysis
- Microsoft Office Suite
- Problem Solving
- Conflict Resolution
- Customer Service
- Operations Management
- Team Support
- Administrative Support
- Scheduling
- Verbal and Written Communication
- Audit Reporting
- Supply Ordering
- Interpersonal and Written Communication
- Safety Policies
- Time Management
Timeline
Lead Operations Associate
JP Morgan Chase
05.2006 - 12.2023
Associate Of Business Administration - Business Administration And Management
Purdue University
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