Danielle Harma

With over 10 years of professional work experience in various industries and office settings, I offer a wealth of knowledge and expertise to any organization. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint 07, 10, and 13), I enhance productivity and streamline processes. Exceptional verbal and written communication skills enable effective engagement with diverse audiences. Strong multitasking, organizational, prioritization, and deadline adherence abilities are among my strengths. I have experience working with diverse populations and possess superior service skills. Skilled in handling multi-line telephones with up to 6 lines. Recognized for dedication and professionalism with the prestigious professional award from Alaska Airlines.

• Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Demonstrate use or operation of merchandise. Place special orders or call other stores to find desired items.

• Keep records or prepare reports for the owner or management concerning visits with clients.
• Provide information or refer individuals to public or private agencies or community services for assistance. Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures. Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history. Submit reports and review reports or problems with superior. Speak to the public about services and opportunities.
• Several years that include intricate person-person contact, completing such work as teaching regulations, procedures, applications, services, and entry programs. Documenting and gathering information oftentimes exchanging documents as it is related to each individual. Providing communication to people in programs/school, and interviewing clients from the community.

• 45 credits towards Business Administration, Sheldon Jackson College, 08/2004-05/2007
• Basic Computer Graphic Design Class, Art Institute of Seattle, 01/2008
• General Education Classes, University of Alaska Anchorage, 01/2009
• Business Office Specialist, AVTEC, 01/2011
• Sales and Public Relations Training, Alaska Airlines, Anchorage, AK, 01/2008
• Buyer and Purchaser Association's Training, Convergys's Headquarters, Tukwila, WA, 01/2008
• AlaskaHost: Customer Service and Tourism Training, State of Alaska and University of Alaska Fairbanks, 01/2013

• Prepare invoices, reports, memos, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Input business wide information into simple or complex spreadsheets. Answer phone calls and direct calls to appropriate parties or take messages. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. Attend meetings to record minutes.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Perform office duties, such as ordering supplies, maintaining records management database systems, and basic bookkeeping work. File and retrieve documents, records, and reports. Negotiate and track contracts and procurement offers.