Mia Kochis
Student
Westfield,NJ
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Crew Member
Chipotle
Glassboro, NJ
10.2021 - Current
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
Shift Leader
Smoothie King
Clark, NJ
09.2020 - Current
- Worked closely with manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Shift Leader
Jeresy Mikes
Clark, NJ
07.2018 - 09.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered training and leadership to teams to boost performance and help team members achieve performance targets. Delegated daily tasks and responsibilities.
- Quickly and efficiently resolved complaints and escalated issues.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Westfield Senior High School
Westfield, NJ 09.2016 - 06.2020
Bachelor of Arts - Criminal Justice
Rowan University
Glassboro, NJ 01.2021 - Current
Skills
Verbal and written communication
Product promotion
Telephone etiquette
Sales expertise
Customer engagement
Cleaning and organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Chipotle
10.2021 - Current
Bachelor of Arts - Criminal Justice
Rowan University
01.2021 - Current
Shift Leader
Smoothie King
09.2020 - Current
Shift Leader
Jeresy Mikes
07.2018 - 09.2020
High School Diploma -
Westfield Senior High School
09.2016 - 06.2020