Mia Kulkens
Dickinson,ND
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
Dickinson, ND
06.2022 - 02.2024
- Managed customer orders, performed personal shopping, and provided curbside delivery.
- Resolved customer issues and handled packing and shipping tasks professionally.
- Performed stocking duties and excellent customer service
- Assisted customers in selecting items that met their individual needs and preferences.
- Responded promptly to customer inquiries via phone calls or emails.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
Office Assistant
Romitek Solutions
Douglas, AZ
05.2021 - 11.2021
- Answered phone calls and welcomed visitors to office.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Greeted customers and identified their needs.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained inventory records of parts used in repairs or replacements.
Skills
- Attention to Detail
- Flexible Schedule
- Verifying Order Accuracy
- Customer Service
- Deadline Driven
- Relationship Building
- Prioritizing Orders
- Product Knowledge
- Lift up to 50 Pounds
- Verbal and Written Communication
References
References available upon request.
Timeline
Digital Personal Shopper
Walmart
06.2022 - 02.2024
Office Assistant
Romitek Solutions
05.2021 - 11.2021