Mia Kushner
Brooklyn,NY
Summary
Enthusiastic and dynamic professional taking pride in providing excellent customer service and creating memorable experiences for customers/clients. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Plant Maintenance Specialist
PlantShed
06.2026 - Current
- Visit client sites to water, clean, prune and assess plants for overall health, disease and pests
- Communicate effectively and professionally with clients and internal teams
- Maintain accurate records of visits and plant conditions
Host/Food Runner
The Second City
02.2025 - 03.2026
- Delivered food from kitchen to tables promptly and accurately, supporting overall guest satisfaction.
- Greeted guests warmly and escorted them to assigned tables, contributing to welcoming atmosphere.
- Collaborated with kitchen staff, servers, and bartenders to maintain seamless service flow during performances.
Shopkeeper/Horticulturist
Chelsea Garden Center
03.2024 - 12.2024
- Guided clients on proper plant care to improve success rates in home gardens.
- Collaborated with landscape architects to develop designs that enhanced client satisfaction.
- Balanced tills and managed daily bank deposits to ensure accurate financial reporting.
Server/Barista
Birdys Artisan Café and Market
05.2023 - 09.2023
- Greeted and seated customers before efficiently taking orders for drinks and food, while maintaining accurate order communication with kitchen staff.
- Greeted and seated customers while efficiently taking orders for drinks and food, contributing to a welcoming dining experience.
- Handled phone inquiries and managed reservations to ensure smooth operations and deliver excellent customer service.
Shopkeeper/Horticulturist
Little Shop of Soil
04.2021 - 03.2023
- Oversaw sales and inventory management for high traffic store in Industry City shopping complex, ensuring optimal stock levels.
- Facilitated customer transactions and resolved service issues, enhancing overall customer satisfaction.
- Learned and memorized details about hundreds of plant varieties and hard goods stocked each week.
- Performed regular maintenance of shop facilities and inventory supplies to support efficient operations.
Education
Bachelor of Arts - Film and Screen Studies
Pace University
New York, NY05.2024
Skills
- Customer Service
- Guest engagement
- POS system operation
- Adaptability
- Problem Solving
- Quick Thinking
- Sales techniques
- Retail Merchandising
- Horticulture Expertise
Timeline
Plant Maintenance Specialist
PlantShed
06.2026 - Current
Host/Food Runner
The Second City
02.2025 - 03.2026
Shopkeeper/Horticulturist
Chelsea Garden Center
03.2024 - 12.2024
Server/Barista
Birdys Artisan Café and Market
05.2023 - 09.2023
Shopkeeper/Horticulturist
Little Shop of Soil
04.2021 - 03.2023
Bachelor of Arts - Film and Screen Studies
Pace University