Mia Larsen
Mesquite
Summary
Dynamic professional with a strong background in customer service and inventory management at Walmart. Proven ability to enhance customer satisfaction through personalized service and effective problem-solving. Skilled in training and developing teams, ensuring workplace safety, and maintaining accurate inventory records. Committed to fostering relationships that drive loyalty and repeat business.
Overview
26
26
years of professional experience
Work History
Associate
Walmart
06.2017 - Current
- Trained new associates on operational procedures and customer service excellence.
- Conducted regular inventory audits to minimize shrinkage and manage stock efficiently.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced customer satisfaction through personalized service and product recommendations.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Resolved customer issues promptly, maintaining high service standards.
Retail Sales Associate
Shenyang Warehouse Store
01.2000 - 07.2015
- Maintained accurate inventory records using warehouse management systems.
- Conducted quality checks on incoming and outgoing shipments to ensure compliance with standards.
- Trained new associates on safety protocols and equipment usage, enhancing team performance.
- Collaborated with management to develop effective loss prevention policies and procedures for various retail environments.
- Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
- Enhanced employee performance by developing and implementing comprehensive retail training programs.
- Boosted team productivity by providing ongoing training and support to retail staff members.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
Education
Bachelor of Science - Business Management
Shenyang University
Shenyang, ChinaSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Customer engagement
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Client engagement
- Product knowledge
- Issue resolution
- Problem-solving abilities
- Team collaboration
- Adaptability and flexibility
- Teamwork
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Associate
Walmart
06.2017 - Current
Retail Sales Associate
Shenyang Warehouse Store
01.2000 - 07.2015
Bachelor of Science - Business Management
Shenyang University