Mia Lopez
Somerton
Summary
Offering strong communication and organizational skills, eager to learn and develop in any type of environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in any role.
Overview
3
3
years of professional experience
Work History
Cashier
Albertsons
01.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Hours were based off by seniority, usually working between 25-34 hours each week 5-6 days per week. I picked up extra shifts if possible.
- Pay started off at 14.50 January 08, 2024.
- Current pay is 15.00 Per hour
Restaurant Server
Sushi House
04.2022 - 01.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Followed recipes and instructions to achieve quality and presentation standards.
- Pay started at 13.80 in April 2022.
- Pay was at 14.00 in January 2024.
- Was working 6 days a week usually 20-30 hours per week
Education
High School -
Kofa High School
Yuma, AZ05.2024
Skills
- Customer service
- Customer satisfaction
- Customer assistance
- Organization
- Work ethic and integrity
- Patience and empathy
- Exceptional communication
- Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Albertsons
01.2024 - Current
Restaurant Server
Sushi House
04.2022 - 01.2024
High School -
Kofa High School
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