Mia Lyons
Toledo
Summary
Social Work Student with 9+ months of hands-on experience in child welfare and eldercare settings, applying strong active listening, team collaboration, and attention to detail to support client safety and wellbeing. Demonstrates reliable documentation, case-management support, and person-centered service delivery while coordinating with multidisciplinary teams and supervising staff. Seeks to deepen direct practice skills in assessment and advocacy to advance effective, strength-based interventions for vulnerable populations.
Overview
10
10
years of professional experience
Work History
Dietary Server
Maumee Pointe Assisted Living and Memory Care
Maumee, OH, United States
05.2023 - Current
- Supported residents during meal times by assisting with breakfast, lunch, and dinner orders in a patient and person-centered manner.
- Prepared beverages and organized desserts and snacks to ensure timely, smooth, and respectful service for all residents.
- Maintained a clean, safe, and welcoming dining environment by sanitizing the dining room and butler's pantry after each meal.
- Monitored resident meal participation and collaborated with nurses and management to ensure all residents were accounted for and their nutritional needs were met.
- Served as receptionist as needed by filing documents, answering phone calls, contacting references for new hires, and scheduling interviews with professionalism and attention to detail.
- Facilitated resident engagement by leading and participating in activities such as games, puzzles, coloring, and exercise to promote social interaction, cognitive stimulation, and emotional well-being.
Ongoing Intern
Lucas County Children Services
Toledo, OH
01.2026 - 05.2026
- Facilitated case management by compiling and organizing client information for social workers.
- Documented caseworker activities and engagement strategies during visits to client homes, schools, shelters, and court hearings.
- Collaborated with caseworkers to streamline service referral processes and engage parents in signing necessary release of information documents.
- Collaborated with the supervisor each week to review progress and address challenges.
Assessment Intern
Lucas County Children Services
Toledo, United States
08.2025 - 12.2025
- Shadowed caseworkers during home, daycare, and school visits, as well as court hearings and family planning meetings to support the safety and well-being of children.
- Completed documentation, including case notes, safety assessments, safety plans, 911 reports, and background checks, with accuracy and attention to detail.
- Developed skills in advocating for children and their families by observing and engaging in supportive, strength-based practices.
- Met with supervisor weekly for supervision to reflect on cases, strengthen skills, and ensure best practices in child welfare work.
- Collaborated with caseworkers to assess children's needs, enhancing service delivery and ensuring appropriate interventions.
Hostess
Applebee's
Maumee, OH, United States
01.2023 - 05.2023
- Greeted and seated customers in designated sections while maintaining a welcoming, inclusive atmosphere.
- Assisted servers by delivering food and beverages to ensure timely and efficient service.
- Coordinated table seating and provided accurate wait times to support a smooth dining-room flow.
- Cleared and reset tables and transported dishware to maintain a clean, organized environment.
- Communicated guest needs, accommodations, and special requests to servers and the bartender to ensure individualized, attentive service.
Seasonal Front End Team Member
Target
Holland, OH, United States
10.2022 - 01.2023
- Assisted guests at the register by accurately ringing up items, handling payments, and bagging purchases with professionalism and efficiency.
- Supported guests at the Service Desk by processing returns, managing drive-up orders, and answering general inquiries with clear and friendly communication.
- Monitored the self-checkout area, providing assistance with technical issues and offering guidance to ensure a smooth shopping experience.
- Maintained clean, organized, and presentable work areas to promote a safe and welcoming environment for guests.
- Collaborated with team members to ensure fast, positive, and customer-focused service throughout the store.
Shift Manager
Arby's
Maumee, OH, United States
10.2016 - 12.2022
- Supervised a team of 4-5 employees, including team members and cooks, ensuring tasks were completed efficiently and accurately.
- Managed cash handling, inventory tracking, and required documentation to maintain accountability and operational integrity.
- Oversaw daily prep and coordinated tasks for upcoming shifts to ensure smooth, continuous operations.
- Led shifts by delegating responsibilities, resolving issues, and supporting team performance to meet service goals.
- Greeted and seated guests promptly, creating a welcoming and positive dining experience.
- Distributed menus and beverages while attending to guest needs courteously.
- Maintained a clean and organized dining environment by clearing tables and cleaning floors between guests.
- Transported dishes to the kitchen for washing, supporting efficient dining-room operations and teamwork.
Cashier
Monette's Market
Toledo, OH, United States
10.2021 - 06.2022
- Operated cash registers efficiently, accurately processing purchases.
- Memorized product prices to improve service speed and support customer satisfaction.
- Collaborated with team members to ensure customer needs were met and provided a positive shopping experience.
- Assisted customers in locating items and offered helpful guidance throughout the store.
Detailer
Jim White Honda
Maumee, OH, United States
06.2019 - 07.2019
- Followed detailed cleaning checklists to ensure all vehicles were properly and thoroughly cleaned.
- Maintained efficiency by completing vehicle cleaning tasks on time to meet weekly goals.
- Communicated effectively with managers and sales staff regarding the status and readiness of each vehicle.
- Demonstrated attention to detail in maintaining quality standards.
Hostess
Miss Lily's
Grand Rapids, OH, United States
03.2016 - 11.2016
Education
Associate's - social work
Owens Community College
Perrysburg, OH08.2024
Bachelor of Social Work -
University of Toledo
Toledo, OH05.2026
Skills
- Team Collaboration
- Time Management
- Problem Solving
- Active Listening
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Verbal communication
Timeline
Ongoing Intern
Lucas County Children Services
01.2026 - 05.2026
Assessment Intern
Lucas County Children Services
08.2025 - 12.2025
Dietary Server
Maumee Pointe Assisted Living and Memory Care
05.2023 - Current
Hostess
Applebee's
01.2023 - 05.2023
Seasonal Front End Team Member
Target
10.2022 - 01.2023
Cashier
Monette's Market
10.2021 - 06.2022
Detailer
Jim White Honda
06.2019 - 07.2019
Shift Manager
Arby's
10.2016 - 12.2022
Hostess
Miss Lily's
03.2016 - 11.2016
Associate's - social work
Owens Community College
Bachelor of Social Work -
University of Toledo
Personal Information
Title: Social Work Student