Mia Maese
El Paso,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Drive-Thru Cashier
Castro Enterprises. INC. (DBA McDonald's)
10.2024 - Current
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
- Maintained cleanliness and organization of work area, adhering to health and safety regulations
- Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
- Collaborated with team members to ensure smooth operations during peak hours
- Demonstrated strong communication skills by effectively communicating order details with kitchen staff
- Handled customer inquiries and complaints in a professional manner, resolving issues promptly
- Operated cash register system accurately, handling transactions with precision
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sonic Carhop/Cashier/Fountain Worker
Sonics Drive In
06.2024 - 10.2024
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
- In Sonic I was required to deliver exceptional customer service as a carhop, ensuring swift and accurate order fulfillment. And maintaining a clean, welcoming environment for guests.
- Efficiently manage multiple orders simultaneously, minimizing wait time and maximizing customer satisfaction. Consistently meet or exceed service speed targets.
- Work seamlessly with kitchen staff to ensure order accuracy and timely delivery. Contribute to a positive team atmosphere, supporting colleagues during peak hours.
- Meticulously handled cash transactions and credit card payments, maintaining accurate records. Ensure proper food handling and safety procedures are followed at all times.
Sandwich Artist
SUBWAY®Restaurants
11.2023 - 05.2024
- Worked varied hours, days, nights, and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Greeted guests, promoted specials, and took orders.
- In Subway I would elevate the customer experience by crafting personalized sandwiches, upholding strict food safety protocols, and fostering a positive team environment.
- Contribute to team success by efficiently managing high-volume orders, cross-training in multiple stations, and supporting colleagues during peak hours.
- managed cashier and would answer phone calls.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
No Degree - Biology
El Paso Community College
El Paso, TX06-2026
High School Diploma -
Montwood High School
El Paso, TX06-2023
Skills
- Bilingual
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Professional telephone demeanor
- Customer Service
- Taking and Preparing Orders
- Cash Handling
- Excellent Communication
- Reliability and punctuality
- Multitasking and Organization
- Flexible Schedule
- Stress Tolerance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Drive-Thru Cashier
Castro Enterprises. INC. (DBA McDonald's)
10.2024 - Current
Sonic Carhop/Cashier/Fountain Worker
Sonics Drive In
06.2024 - 10.2024
Sandwich Artist
SUBWAY®Restaurants
11.2023 - 05.2024
No Degree - Biology
El Paso Community College
High School Diploma -
Montwood High School
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