Mia Marceleno
Rowlett,TX
Overview
9
9
years of professional experience
Work History
Adoption Specialist/ACO Hybrid
City Of Garland Animal Services
11.2022 - Current
- Provide excellent customer service to citizens both inside and outside of the shelter.
- Help citizens find their perfect pet.
- Care for up to 300 animals in shelter.
- Communicate effectively both over the phone and through email with citizens and coworkers.
- Be proficient in shelter and field software.
- Assist the animal welfare needs of citizens when on call.
- Stay up to date on city ordinances pertaining to animal welfare.
Shop Assistant
Rowlett Florist
06.2022 - 11.2022
- Filled in many roles and adapted to the needs of the Family Business.
- Completed daily tasks, like inventory and orders, accurately and on-time to support shop needs.
- Managed the shop's social media campaigns
- Organized displays across the store for seasonal events.
911 Dispatcher Trainee
City Of Garland Police Department
03.2022 - 06.2022
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and effectively interviewed callers to determine the appropriate resources needed to address citizen's concerns.
- Assessed emergency requests and made quick judgment calls to determine an appropriate action.
- Maintained a professional demeanor when speaking to emotional or irate callers.
- Successfully navigated 911 dispatch computer software.
Personal Nanny
The Drayovitch Family
10.2021 - 03.2022
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Involved children in caring for household pets and chores.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Organized different types of activities to enhance physical and intellectual development.
- Transported children to and from activities using personal or family vehicle.
- Provided developmentally appropriate activities for children.
- Supervised children on playground to help develop physical and social skills.
Lead Teacher
Northway Christian Day School
04.2016 - 01.2022
- Planned and implemented daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress through daily communication and weekly emails or reports.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Build social and emotional relationships inside the classroom to reach developmental milestones.
- Manage scheduling for 10-15 students per year.
- Work side by side with an assistant teacher to execute curriculum and schedule.
- Comply with all Texas regulatory policies and procedures.
- 24 hours of professional development in child development annually.
PDO Teacher
First Baptist Church Of Garland
07.2014 - 05.2016
- Developed and executed lesson plans for toddlers.
- Communicated clearly with parents and administration on student accomplishments/struggles through written reports.
- Supervised 10-15 students.
Education
Present - Psychology
Dallas College
Dallas, TXSkills
- Communications
- Animal Training
- Teaching
- Organizational Skills
- Animal Welfare
- Microsoft Excel, Office, Outlook, and Powerpoint
- Handling emergency situations
- Canva, Procreate and other graphic design programs
Timeline
Adoption Specialist/ACO Hybrid
City Of Garland Animal Services
11.2022 - Current
Shop Assistant
Rowlett Florist
06.2022 - 11.2022
911 Dispatcher Trainee
City Of Garland Police Department
03.2022 - 06.2022
Personal Nanny
The Drayovitch Family
10.2021 - 03.2022
Lead Teacher
Northway Christian Day School
04.2016 - 01.2022
PDO Teacher
First Baptist Church Of Garland
07.2014 - 05.2016
Present - Psychology
Dallas College
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