Mia Marquez Rios
Better Rise Capital
Santa Ana,CA
2
Languages
4
years of professional experience
Sales Representative and Training Coordinator with expertise in the medical assembly industry. Proven track record of exceeding sales targets while fostering strong customer relationships. Skilled in coordinating training programs that enhance team performance and knowledge. Effectively bridges communication between customers and team members to ensure mutual success.
Work History
Assembler
10 Months- Assembled components according to specifications to ensure product quality and integrity.
- Operated machinery safely, adhering to all safety protocols and guidelines.
- Collaborated with team members to streamline assembly processes and improve workflow efficiency.
- Conducted quality checks on finished products, identifying defects and implementing corrective actions.
Sales Development Representative
1 Year 4 Months- Engage with potential clients, presenting financial products and services, resulting in a 10% increase in qualified leads.
- Build and maintain strong customer relationships, driving repeat business and fostering long-term client loyalty.
- Meet and exceed monthly sales goals, consistently surpassing targets by 15%.
- Conduct cold calls and follow-up emails to generate new leads, increasing prospect engagement.
- Provide clients with tailored financial solutions based on their needs, ensuring clear communication and satisfaction.
- Negotiated contracts with prospective customers on pricing, terms, and conditions.
Production Training Coordinator
11 Months- Coordinated and delivered training sessions for production staff in medical device assembly environment.
- Developed SOPs and training materials compliant with FDA and ISO standards.
- Collaborated with Quality and Engineering teams to certify employees and enforce safety protocols.
- Monitored training progress while leading continuous improvement efforts for training procedures.
- Tailored training programs in partnership with department heads to align with job roles.
- Hosted orientation sessions to support onboarding of new employees.
- Maintained accurate records of all conducted trainings.
Manager
1 Year 8 Months- Managed day-to-day operations of a high-volume cafe, overseeing scheduling, employee performance, and customer service.
- Led and trained a team of front- and back-of-house staff to maintain service quality and improve overall efficiency.
- Handled inventory management, vendor relations, and cost control initiatives.
- Resolved customer concerns promptly, contributing to a consistent increase in positive reviews and repeat business.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Some College (No Degree) - Engineering
Skills
Staff Training & Development
Operations Management
Team Leadership
Inventory & Cost Control
Customer Service Excellence
Compliance (FDA
ISO)
Communication & Collaboration
Employee training
Quality assurance
Professional demeanor
Knowledge management
Data entry
Adaptability
Schedule coordination
Data analysis
Safety protocols
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Education and Training
true,other
Timeline
Assembler
Stryker
11.2025 - CurrentRead More
Sales Development Representative
Better Rise Capital
05.2025 - CurrentRead More
Production Training Coordinator
Balt
06.2024 - 05.2025Read More
Manager
El Camino Cafe
11.2022 - 07.2024Read More
Irvine Valley College
Some College (No Degree) from Engineering
Read More